9BDR Ski Chalet: Hot Tub, Fire Pit, Foosball - 173 Tyrolean

Hi Ashley, thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. The cleanliness concerns you described, particularly the mouse droppings found in the unit, are not representative of the standards we strive to maintain. While the property is enrolled in an ongoing professional pest control program and receives regular inspections and treatments, we understand that this does not excuse the inconvenience and discomfort caused during your visit. We have shared your comments with our housekeeping and maintenance teams and have arranged for an additional inspection of the property to ensure any concerns are addressed promptly. We appreciate you bringing this to our attention, as it allows us to take immediate corrective action and improve the experience for future guests. We apologize again and hope to have the opportunity to provide you with a much better stay in the future.