8/10 Bueno
Sue O.
25 de jul de 2021
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Nice getaway
This was our first visit to Myrtle Beach which we enjoyed very much. Location of the resort was convenient to the area’s attractions/beaches. We enjoyed the resort’s outside pools, ping pong, pool tables, & corn hole. The scheduled activities were very limited (4-6 people), some without guidance…which we thought was odd for such a big resort.
The grounds were beautiful and well manicured.
The room was very spacious with limited decor, but sufficient. It’s cleanliness was another thing. The kitchen counters/stovetop were sticky and toilet bowls/vanities & tub needed to be wiped down…Glad I travel with Clorox wipes. Don’t believe the floors were washed, but at least swept for the most part. So much for Covid disinfecting. We had an issue with cockroaches…saw 1-2/day the first 4 days. The general manager was very apologetic and helped to resolve the situation. We were told maintenance sprayed, but when more showed up we were told an outside contractor went in to spray again. Our remaining 3 days were bug free however the creepy feeling and always looking for crawling critters didn’t leave.
We realize hiring to have sufficient staffing for such a large property is difficult, but a little more attention to detail would go along way.
Overall we did enjoy our stay. In all fairness, the GM did offer us a new room however with three days remaining and to pack/move a family of 5 along with a kitchen of food was too much work. We understand things can happen outside of our control (bugs) and people can have bad days (maids), but hope for more attention to room cleanliness for their future guests. The office and maintenance staff we met were extremely friendly and helpful.
Sue O.
Se alojó 7 noches en julio de 2021
