Waterfront Home w/ Private Dock in Crystal River

Hi Gordon, we want our guests to enjoy a comfortable and stress-free stay, so we’re sorry to hear about the issues you experienced. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- The ceiling damage was caused by a recent hurricane, and a permanent repair is scheduled for next week, but we assure you the opening doesn’t hinder anything with the house. Lighters for the BBQ and fire pit are kept in the kitchen for guest use.- The home uses well water, which can have a sulfur smell. We apologize if this was unpleasant for you. Had we been made aware of your concern, we would have been more than happy to flush the system to lessen the sulfur odor.- Bugs can occasionally enter the home, especially no-see-ums, but they’re typically drawn to light sources.- We apologize if the checkout process felt rushed but we do note that a 10 a.m. checkout time is clearly stated in the listing to accommodate incoming guests.We appreciate your detailed feedback and will work with the homeowner to improve the experience for future guests. Thanks for sharing your thoughts!

Hi Brent, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- The cleaning team ensures fans and doors are checked before each stay, but they'll double-check to make sure everything is in top shape. The home is in a rural area, so while every effort is made to control cobwebs and bugs, they can reappear quickly.- Some exterior repairs, including the soffit and can light, are in progress following hurricane damage and will be addressed as scheduling allows.- The water comes from a well and is treated, but we run the water before each stay to minimize the natural sulfur smell, though it may still be noticeable.- The shower window is designed for privacy, but we are considering adding a film for extra reassurance.We appreciate your insight and are glad you had a relaxing stay. Thanks for sharing your thoughts!