Lovely Concord Townhome Retreat w/ Community Pool!

From the owner: “Thank you for your feedback. We’re sorry your stay did not meet expectations. The condo is professionally cleaned before each arrival, and I personally welcomed you at check-in to help ensure everything was ready for your stay. The bedding is prepared with clean linens and a duvet-covered comforter, and additional fresh linens are available in the home for guest use. Guest comfort and cleanliness are very important to us, and we remain committed to providing a welcoming experience for future travelers.”

The right vacation home is everything, and we’re sorry to hear this one didn’t meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We reached out to you several days before check-in and sent detailed entry instructions on November 19, but didn’t receive a response prior to arrival.- The listing photos were professionally taken by Evolve and accurately represent the space and layout of the home.- Extra pillows and comforters were available in the closet, and we would’ve been happy to help locate them if asked.- While décor preferences vary, guests are welcome to move non-essential items during their stay to make the space more comfortable.- We’ve followed up with our cleaning team to ensure all areas of the home, including high surfaces, are meeting our standards going forward.Thank you again for your feedback—we’re always looking for ways to improve and are confident future guests will enjoy their stay.