4/10 Malo
Marsha H.
23 de abril de 2024
Le gustó: Check-in
No le gustó: Limpieza, comunicación, veracidad del anuncio
Property Management unfriendly
The location was great and the balcony view was beautiful but the way the property was managed made it really difficult to relax and enjoy the property. The security guards closed the pool at 5:30pm daily when the sign said open until sunset, the security guard yelled at our kids for swimming in the pool without an adult in the water, they kept calling our room saying we needed to close the balcony door when we only opened it to come in and out (and the door was extremely hard to open/shut). There were so many rules it was hard to try and keep them all straight-for example, no luggage was allowed in the main elevators so you had to use the service elevator with the staff. I was okay with the property being older but there were dead bugs in the cabinets, our key cards stopped working on the 2nd day and we had to give used bath towels back before we could get clean towels. These are just some examples of things we dealt with the week we were there. In addition at check in there was extra charges for parking and a huge security deposit-none of which were disclosed to us before booking the place. I was very disappointed with VRBO and this rental for the price we paid.
Marsha H.
Se hospedó 7 noches en marzo de 2024
