2/10 Terrible
Donna B.
2 de agosto de 2024
Le gustó: Ubicación
No le gustó: Limpieza, check-in, comunicación y veracidad del anuncio
Not as advertised
I don’t expect perfection I know this is a beach rental. It was a Lovely home and is in a great location. Firstly, the hot tub was advertised as a feature of the property, but upon arrival it was pad locked. The instruction manual inside the house stated that guest were not allowed to use the hot tub and would be fine if they tampered with it. This was misleading as we specifically chose this property for the hot tub. Additionally the laundry room was locked upon arrival after calling and texting three times to request the door to be unlocked. I had to call again the next morning and there was no notation of me calling at all the property management finally had the door open the next day, the condition of the pool and the cleanliness of the living area were brought to the answering service attention during my calls, there were leaves and dark plant matter floating on the surface of the pool as well as debris at the bottom despite requesting the pool to be cleaned three times it was not attended to during our stay. The condition of the living area was never addressed. the cleanliness of the house was subpar , there was visible mildew in the hall bathroom and the carpet and upholstery were visibly stained and look dirty. Given these conditions I am requesting refund of the cleaning fee as the house and pool were not maintained to an acceptable standard and not having the use of the advertised hot tub listed in the amenities.the amenities. advertised.
Donna B.
Se hospedó 4 noches en julio de 2024
