6/10 Aceptable
mark s.
21 sep. 2025
Le gustó: Limpieza, ubicación, veracidad del anuncio
No le gustó: Check-in y comunicación
Nice place. Shame about the checking in process and attitude of staff at Vacasa. It left a bad taste. Yes on the written information it said check in was 4pm. However we had travelled from the UK and had stopped for some shopping so had some arrived food for the fridge. I could see the property was vacated and all ready for us so tried the access code and it wouldn’t work. I rang Vacasa and they said it was indeed ready to go in but we weren’t allowed in before 4pm as the lock was on a timer. I explained I just wanted to put some food in the fridge. They said they’d text me if I could get in any earlier. I received no text so went back at 4pm and the lock still wouldn’t work. Called Vacasa and she said I was locked out because I’d tried to access the property too early again. I said no it was definitely 4pm and she said no it wasn’t. I said my iPhones time is very accurate and she said your phone must be wrong. She was getting quite nasty even though I was very polite. I said perhaps if you can give some feedback to the owners that to make the property accessible at say 345 that would be helpful for those that arrive a little earlier wouldn’t harm. To this she said it was very clear in the documentation that access was from 4pm. I explained that I rent many holiday places all over the world and never known it to be so strict. Sometimes even if the cleaners are there they don’t mind allowing a guest to put some things in the fridge. She was rude and not understanding.
mark s.
Se hospedó 3 noches en septiembre de 2025
