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8/10 Bueno
Amy N.
3 ene. 2025
Amazing large family property
Rating Details:
The property manager was more than helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Our family has been enjoying the Black Hills over the New Year Holiday for several years. We have really enjoyed the PowderHouse Pass area. Homes are beautiful, community building is enjoyable, and great energy all around. The home has a large open main floor, kitchen was well stocked with small and large appliances, our family really appreciated the layout. Best perk is every bedroom has its own bathroom. We only had a few complaints, upon arrival the first thing the kids like to do is enjoy the hot tub, it was very dirty and kids smelt like mold when they got out. I notified the manager, response was prompt and someone came to correct the problem. I sent manager a thank you text for sending someone out and also mentioned maybe it had been awhile since it had been serviced or someone stayed at property since upon arrival 2 of the 5 bedrooms had dead flies on the floor and beds, it was the response that I was offended by, manager said "Nope! I was there twice yesterday and owners had just stayed" I was not complaining about the flies, just noting maybe it had been a bit since a stay, I felt response was rude. I do know that our family found empty cups under beds, mouse poop in dresser drawers and the coffee bar, lots of debris under couches. I asked about space heaters as the basements get very cold, they don't have any which i understand but was given the suggestion of closing upstairs vents, that did help. Our family washed a majority of the towels and swept and vacuumed before we left, hoping this will give the housekeepers more time to check underbeds and in drawers to make guests feel like their stay is well kept. I want to end with this is a Holiday we all enjoy, we will continue to do year after year.