4/10 Mala
Crystal C.
7 jul. 2024
Le gustó: Check-in, ubicación, veracidad del anuncio
No le gustó: Limpieza y comunicación
Great location but major housekeeping issues
We loved the location. The beach and proximity to attractions was amazing. However, there were some major cleaning issues. Black mold growing around all of the air conditioning vents, long black hairs in all of the showers and bathrooms, hair and food in the pull out couch, no linens for the pull out (which were never provided even after requesting from the management team). We spent the majority of our first day there cleaning and vacuuming the house (the sliding doors were so full of sand we could barely open them). On the second night my son, who has asthma, developed a bad cough and by morning it was so bad we ended up in the emergency room. We told the doctor about the mold and we were told it was likely a contributing factor to his respiratory issues. He ended up with pneumonia. Our entire family had a terrible cough by the time our stay was up. We did call maintenance about the mold and cleaning issues on the first full day of our stay. Maintenance came by a few hours later and sprayed around the vents to clean them, but I know it had to still be in the vents, they didn’t clean in there. Housekeeping never came to clean the couches or provide bedding. The throw blankets were also all very dirty and we ended up doing several loads of the house blankets and linens on our own. It was overall a very difficult trip due to housekeeping negligence.
Crystal C.
Se hospedó 6 noches en junio de 2024
