Beautiful Lake Norman waterfront location! Comfy and stylish beds & furnishings

I am very sorry for your experience. As you can see in all other reviews this complaint has never been mentioned by another guest. I do want to mention that you rented the condo for only 2 persons, and that your and your wife’s names were the only ones listed as overnight guests by you on your signed rental agreement. As a courtesy to our neighbors that we share walls with, due to the noise that comes with frequent crying (that understandably comes with infants and toddlers) you can see that children under 2 are not allowed overnight, and only 4 guests total are allowed to stay overnight, therefore allowing them to stay with you would have been a clear violation of our rules and your signed agreement. As you mentioned, I did however offer a refund, which you declined, and an offer to bring an additional air purifier for the condo, but when I did not hear back from you again after our one phone conversation, I assumed that maybe the issue had resolved itself, especially when I went into the home after you departed at your originally scheduled time, and I noticed that there was no smoke scent at all in the condo at that time. Once again, I am very sorry for your experience, but I’m just not sure what else I could have done to make your stay more pleasant.