The host was nice and responsive. I was really disappointed with the condition of the house. It is poorly maintained, the pictures are not recent at all. The pool deck is falling apart and crumbling into the pool, the tiles of the pool are falling off and stacked near the side of the pool, both very hazardous. There are weeds as tall as some of the adults and moss all throughout the pool area. The pavers surrounding the pool are sinking in and someone before us used the house instructions to level the table outside, the rules and information is not all there. The pool lights don’t work, and the hot tub cover falling apart. One of the grills has no knobs, the other one is so disgusting that when tried to let some of it burn off and it only caught on fire. The air conditioners are feel of mold and the bedrooms smell damp and moldy. A lot of us woke up stuffy and feeling crappy in the morning. My sister and her family almost left after night one because she didn’t want her children sick, I convinced her to stay. The fridge needs to be replaced for sure and toaster. Washer and dryer are perfect. Does the house sleep 11, yes. Is there a pool and hot tub, yes. Definitely very disappointed in what we paid and thought we were getting, versus what we got. We made it work but we won’t be returning. Also, I did not complain to the host because nothing would change our stay, they really need to put a lot of work into it. The rest of the landscape, beautiful.