Spacious Catskills Cabin w/Stream Near Hiking, Biking & Skiing

Hi Katelyn, we're sorry for your less-than-ideal check-in experience. To better contextualize your grievances, I'd think it's only fair to point out that a powerful storm in the area downed a few powerlines at around 10 PM, which unfortunately for all parties, happened just about an hour before you checked into the house. Admittedly, enough time to cause significant friction for new guests during check-in, but the refrigerator in the kitchen still should have managed to keep your perishables from spoiling until power was restored in the morning. Additionally, after power was restored at 7 AM, you had access to all the amenities you claimed we falsely advertised about "Electricity, air conditioning, FAST internet" for the duration of your stay. Our property manager attempted to notify you as soon as we were contacted by our utility provider, but could not do so because of the lack of cell service in the area (as noted in our property description). It is not something that was "wrong" with the house, as you pointed out in several aggressive text messages to her. We can not control mother nature or the pace at which the power company restores electricity. In the countryside, when there's a downed power line from fallen trees, blackouts do occur, and just like we list locations for fire extinguishers in our manual, it's a precaution - the house doesn't go on fire often, but if there is a fire, here's what to do. In addition to that one glow stick our kids left in the top kitchen drawer -- in the same drawer we have a headlamp and a flashlight; and throughout the house, over half a dozen candles/tea lights, two 1000-lumen lanterns (one in the kitchen, the other in the mud room). You probably couldn't see them on the first night, so we'll do a better job of placing them in the house. Thank you for this valuable feedback. In regards to the strange man, our property manager insisted on sending one of her team members to bring an extra tank of propane, after you were upset over an empty propane tank attached to the grill. But as our property manager pointed out in her texts, in our manual, we mention there is a spare tank in the shed. Our property manager wanted to go above and beyond in response to your very pointed and aggressive text messages, in an attempt to salvage your weekend, but we do apologize if that startled you. Again, we're all very sorry about your experience, and even provided you a partial refund to hopefully lessen the sting. Just one final note, there's a flashlight built into your cell phone, I would highly suggest using it if you find yourself in a similar predicament.