Pet friendly Skaneateles country home one mile from downtown!!

Hi Amy, We are so happy that you enjoyed your stay overall and we thank you for your review. The living room doesn’t seat 8 people but it is an open floor plan with the dining room so all can socialize comfortably. Thank you again for your review and we hope you come back and visit us again soon.

Thank you for taking the time to leave a review of the property. We truly value guest feedback and rely on it to continually improve. We do wish we had been given the opportunity to address the concerns you mentioned during your stay. Unfortunately, we didn’t receive your message until six days after your departure. Prior to your arrival, we sent you detailed instructions that included emergency and maintenance contact numbers. These are also clearly listed in the binder at the house, which encourages guests to reach out at any time so we can promptly resolve any issues and enhance your stay. At check-in, you indicated that everything was in good order. We understand that your group included senior guests, and we always strive to be accommodating. However, we want to clarify that the property is not advertised as offering main-floor living or being handicap-accessible. Features such as grab bars or shower seats are not included in our listing. Additionally, photos on the listing clearly show a step up from the side entrance and living room into the kitchen. As mentioned in our earlier communication, we would have been more than happy to send our maintenance team during your stay to address concerns such as the bathroom door, providing a liquid measuring cup, replacing batteries for the sound bar, or placing reflectors at the end of the driveway for better visibility at night. Lastly, the refrigerator is brand new and was installed in July. We're unclear about the comment regarding the fridge/freezer doors needing to be reversed, but we would have gladly looked into it had we been notified. We appreciate your feedback and hope this helps clarify things.

Dear Carl, We do greatly apologize for the inconveniences suffered during the time you did not have any air conditioning. We did call an AC repairman and we did have the unit back up and running within about 4 hours. As a precautionary measure we did upgrade you and move you to another property. You stated that you preferred to stay in the upgraded property for as long as you could before going back to the original property. We were able to accommodate you for two full nights at the upgraded property even though the AC was fixed the same day that it broke down.