6/10 Aceptable
Amanda E.
30 sep. 2024
Le gustó: Check-in, ubicación, veracidad del anuncio
No le gustó: Limpieza y comunicación
Property is nice, property management is lacking
Property was as described. Furnishings were dated but nice, the beds were comfortable and the location was excellent! The trail to the beach was a nice scenic walk (be prepared for lots of steps up to the boardwalk). While the property was nice, the management was lacking. We arrived after a 9+ hour drive around 8:00pm very tired and very hungry. We just wanted to fix a quick dinner, but soon found that the utensils, cookware and silverware were greasy and dirty so we had to do a load of dishes our first night. There was also a foul odor in the trash can, the bathrooms were dirty, and there were roaches b/c of food crumbs under the bed and in the living room. I reached out to Vacasa and asked for a cleaning crew to be sent the next morning. They said they would “see what they could do,” but then I never heard back. We spent most of the next day at the beach and when we returned, there were some things that led us to believe someone had been there. Vacasa never communicated that someone would be entering the house nor followed up afterwards to confirm.Three days into our trip, there was a mandatory evacuation of the island. However, we would have never known that to be the case because Vacasa NEVER informed us that we needed to vacate. It should be the responsibility of the property manager to inform their guests that they have to evacuate due to an emergency. I know that Vacasa is a large, nationwide company, but Vacasa has a LOCAL office in St George. So disappointing!
Amanda E.
Se hospedó 6 noches en septiembre de 2024
