A-Cozy Retreat: Lake House. Jacuzzi.

We take guest feedback seriously, but we do want to clarify several points for accuracy. The hair dryer and iron are provided at the property and you stated that it was there as it was communicated during your stay. The coffee station and guest supplies were stocked as noted in the pictures, and house instructions were also provided through the guest messaging and automated check-in/check-out communications. Many of the concerns listed in this review were not raised until after the guest requested a 15% discount. This is a lake house surrounded by nature, and the listing reflects a natural retreat setting. We continue to review guest feedback and maintain the property, but we believe this review does not fully reflect the condition of the home or the support provided during the stay.

This review reflects a failure to read the provided information. After check out she continued to complain and call me a liar and wishing karma get me. It was it a bit traumatizing. I’ve never experience this before. Our listing is detailed so guests can make informed decisions, including the natural setting and that lake access is a short walk down the street, not directly from the backyard. During the stay, I had to repeatedly send screenshots of the listing to point out information that had already been provided but was not read. We went above and beyond to accommodate, including paying for additional cleaning for the exterior. She left the top of the jacuzzi open and then complained it was dirty. Due to debris falling into it because she left it open. She left the lake kayaks and boards outside of its designated area leaving it to the cleaner to put them back for her when our rules clearly state you are responsible for putting the toys back in its proper place. We prioritize guests who read and align with the property as described. Based on this experience, we would not host this guest again.