Great communication with the host. She contacted us early with all the info and checked in after arrival. Hubby got sick and I twisted my back while packing up and she was gracious to extend our checkout an hour. The property manager stopped by during our pack up and was so kind when he saw me all stooped over. Location cannot be beat. We walked to Anakeesta and other Gatlinburg spots the trek back is one you feel …especially getting up the driveway, but we loved that we could just walk places. Before you book, if mobility is an issue, you may need to drive because there is a significant pitch to the driveway. If you want tom use the pool area we couldn’t figure out how to get in and thought it was closed for the season …nope just a lityle bear proofing —to open the doors, there is a pin to remove at the top of the access doors. My grands loved the little chest of toys and books it kept them busy when we arrived and unpacked and anytime we were in the unit! The decor is so cute and spot on for the charm of the Smokey’s, but the unit is older and small. The reasonable price reflects the small space and small kitchen. The closet in the secondary bedroom is locked for the host’s own things so be aware of that. Again this is fair for the price and location, and not something we minded, just something to note if you are concerned with finishes and updated facilities. There is very minimal counter space in the kitchen and second bathroom. it would be great if the water he