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10/10 Excelente
Alena K.
28 de diciembre de 2023
Perfect place to stay
My inaugural experience with Vacasa, coupled with renting a charming cabin in the woods, was nothing short of delightful. Arriving on Christmas Eve at 6 pm brought an unexpected challenge when we couldn't open the entrance door. However, the exceptional customer service from Vacasa's help center shone through, even on this festive evening. Despite the holiday, they promptly and graciously assisted us, remaining online until the issue was entirely resolved—a true testament to their commitment to guest satisfaction.
To our pleasant surprise, upon entering the cabin, we were greeted by the warmth emanating from the already functioning heating system—an unexpected and appreciated touch that instantly set the tone for a cozy stay.
The reality of the cabin matched the captivating pictures we had seen during the booking process. Immaculate cleanliness, flawless functionality of all amenities, and perfect overall conditions made our experience truly memorable. The size of the cabin was just right for our group of two adults and two teenagers, providing a comfortable and inviting space for all.
In sum, this first encounter with Vacasa and the enchanting cabin exceeded expectations. The seamless resolution of an initial hiccup, combined with the meticulous presentation and warmth of the cabin, ensured a wonderful holiday retreat. I wouldn't hesitate to recommend both Vacasa and this specific cabin to others, and I look forward to future stays with this exceptional service
