Treetop Refuge in Oakland Hills

Thank you for taking the time to leave a review. I can see that you were expecting use of a kitchen as well as not having to use stairs to access the unit. Both are clearly described and photographed. It is very important to read the description and look at the photos prior to booking. It was very unfortunate that what we offer did not match what you were looking for.

The photo of the main house is what is on view from the street so it is an important marker for our guests to locate the house. The description of the photo states it is the main house and the suite is located in the back of the main house. Parking is clearly stated that we offer only street parking. Oakland hills neighborhood has very narrow winding streets with plenty of street parking. We designate a spot closest to the suite in the street marked with red cones for our guests but if the cones are not placed back once the car is moved, street parking is available for anyone to park. All of this is clearly detailed in our welcome letter prior to the stay.

The photos are very clear in its description of the suite which states forest view not a bay or city view. There is also a clear photo of the kitchenette area with a microwave, mini fridge and a water kettle. It’s set up like much like a hotel room. However unlike a hotel room we have a 400 sq ft deck overlooking the forest with a peaceful sitting area. We have a designated parking space for our guest on the street marked with cones but our neighbors park in close proximity. It’s unfortunate that your expectations didn’t match what we offer.