Mountain Chill Vibe - Remote Work Ready, Private Hot Tub, Dog-Friendly

You were great to have! Come back anytime!

Thank you so much for staying! You were awesome to host and look forward to having you back.

Thank you for sharing your experience. I want to address a few inaccuracies here for future guests. This property has never advertised central air conditioning — it's never had it. That's stated clearly in the listing description, which details exactly what the home is equipped with, along with a note at the top asking guests to read the full listing before booking. Checkout has always been 10am. This is listed publicly and in the guest manual. Any 11am checkout confirmation did not come from me or this property. I'm generally happy to accommodate late checkouts when possible, but couldn't this time due to a same-day check-in and scheduled maintenance that afternoon. Despite the tone of communication during your stay, I worked to find a resolution and offered a refund for any unused nights if you chose to check out early — something I don't typically offer when the issue stems from a guest not reviewing the listing details.

Was very happy to host Kyle! Very communicative and respectful of the space! I'd welcome back anytime!

Gail, you were a pleasure to host! I'm so happy you enjoyed the space! You both are welcome back anytime!

You both were amazing guests! You are welcome back anytime!

You were a pleasure to host and leaning we have a mutual affinity for Bono was a fun discovery! You are welcome back anytime!

Hello Susan, Thank you for your feedback. I always appreciate the opportunity to hear from guests and continually improve both the property and the hosting experience. I’d also like to provide additional context for future guests reading this review: Violation of House Rules – The listing, house manual, and posted signage clearly indicate that certain areas (such as the detached garage and locked closets) are private. The garage is always locked; however, after you requested yard service, my yard technician inadvertently forgot to deadbolt the door when finishing. Unfortunately, my video security system alerted me later that night that this area was accessed. I immediately messaged you through the platform and also contacted you directly on your cell to let you know this space was not open to guests. Despite this, further recordings showed continued entry into the garage. When you finally acknowledged my text, it was significantly delayed & next day. In addition, keys belonging to the cleaning team that are stored in a secure location out of site, were also removed from the garage and used to unlock other private spaces within the house, My cleaning crew found them inside the house after your departure. This required me to file a claim. Damage Claim – The claim submitted was not solely related to towels. It covered multiple items, including linens that were just replaced before arrival and soiled beyond professional cleaning. In addition, the claim also covered theft, as I had to replace most supplies that were just purchased from Costco the month previous. The towels mentioned in your review were stored in a locked closet and not part of the guest amenities. If you felt they were old, they probably were as this is where cleaning towels are also stored. Outdoor Space – On the second day of your stay, you reached out about the backyard. The lawn was serviced within 24 hours of you letting me know, and I explained at the time that several weeks of rain and thunderstorms had delayed mowing. For transparency, I require my cleaning team to provide before-and-after photos at every turnover, and those confirmed the porch was clean before check-in. However, with storms and your party moving of patio furniture, debris can accumulate quickly, which may have contributed to how it looked during your stay. Regardless, I truly apologize that the backyard was not up to your standards, however, I resolved the issue promptly. Linens and Towels – I keep a log of linens, towels and dates of replacement. The linens you and your guests slept on were just replaced at the beginning of September. Guests are provided with three bath towels and two spa towels per person, along with access to the washer and dryer in the home. I also keep additional towels in a cabinet that are available for guest use. Had you let me know you needed more, I would have been happy to direct you to them. The extra towels you referenced were in private storage. I take all feedback very seriously and strive to provide a high-quality experience. At the same time, I have a responsibility to protect the property by enforcing the house rules. This is not only for transparency but also for the safety and comfort of all guests. To future guests: My goal is to elevate your stay, which is why I make myself readily available and highly responsive. I welcome open communication and, most importantly, the opportunity to quickly resolve anything that feels less than satisfactory. Please don’t hesitate to reach out before or during your stay—I’m committed to addressing your needs promptly and ensuring your experience is exceptional. Thanks for reading!

Hi Danyell! Firstly, I want to thank you and your family for staying at my home. I also greatly appreciate the feedback as it’s very helpful for me in creating a better guest experience! I would like to address the washcloth situation. I provided 8 towels and 4 washcloths, in addition to access of a washer/dryer (with complimentary detergent). As you may have read in my house manual, I provide my personal number and instruct guests to call me for anything. We communicated throughout your stay and this is something that was never mentioned to me. Unfortunately, I can’t assist with something I don’t know about. I do in fact have additional washcloth/hand towels that are stored in a cabinet in the event a guest needs more. They are stored away simply to reduce clutter. Had I known you needed more washcloths, I would have directed you to the cabinet where they are stored. Artwork and Decore: My home is eclectic, and style may not be to everyone’s taste, so I am sorry you felt it was inappropriate. I painted the lighthouse in the dining room and did most of the head portraits myself. I am not entirely sure what is not family friendly about them, but again, we all have different tastes. All of my wall work is also shown in the images in my listing). As far as books, again, not sure which books you are referring to, nor the postcards. Guests do tend to leave things after they depart, and I have a cleaning crew to do the turnovers. This is great feedback as I will be sure to ask them to sweep the house for such items that could be deemed inappropriate as part of the cleaning. This was another thing that was not brought to my attention, therefore impossible to assist with a solution to make you more comfortable during your stay. Regarding AC. I request people to read the entire listing prior to booking. I am also very responsive to questions and inquiries. AC has never been advertised as an amenity in my listing. And I’m sorry you assumed it was. AC is not common in the Springs and rarely used. I’ve rented my home for many summers, and this has never come up as an issue. I responded immediately when you brought this to my attention and was very upfront. The house is also well insulated and has ceiling and portable fans for comfort. Again, I am sorry this raised an issue for you. With all that said, I truly thank you for being a guest and hope you enjoyed your stay. You are welcome back anytime!