Oceanfront Resort w/ Pools & Waterslide

We’re disappointed to read this review, as it contains a number of statements that do not accurately reflect the property or what occurred during this stay. First, this property is advertised as oceanfront, not as having a direct ocean view from this unit. Our listing specifically describes dune views and clearly states that the first-floor location does not offer direct ocean views. We are very intentional about this wording, so guests know what to expect before booking. The dryer did experience an issue during this stay. We attempted to have it repaired, but a replacement part had to be ordered, and the repair could not be completed before the guest's departure. There is an onsite laundry facility, and we offered to reimburse the guest for any money spent using it while the dryer was unavailable. When we explained that an immediate repair was not possible, a member of the guest's party became confrontational, yelled at our host, and repeatedly accused her of lying. The guest also requested a broom and dustpan, which we promptly delivered. As for the additional claims made in this review, there is no rotted wood on the porch. The shower curtains are not moldy and were replaced last month. The HVAC filter was also replaced last month as part of our monthly filter-replacement schedule. The dryer is vented to the exterior, and because this is an oceanfront property, exterior components and appliances exposed to salt air can develop surface corrosion. That does not mean the appliance has been neglected. Most importantly, none of the alleged safety and maintenance issues described in this review were reported to us during the stay, despite the guest being in direct communication with us regarding the dryer and even requesting a broom and dustpan. Had concerns such as a broken safety bar, rotted wood, unsafe plumbing fixtures, or a falling shower rod been reported, we would have immediately investigated them. We take legitimate maintenance, cleanliness, and safety concerns seriously and address issues when they arise. In this instance, we acknowledged the dryer problem, attempted to repair it, offered an alternative and reimbursement, and promptly delivered the item the guest requested. We stand behind both the accuracy of our listing and our response to the issues that were actually reported during this stay.