The Zen Den a peaceful cottage with mountain views in gorgeous Banner Elk

Hi Paul, we’re sorry to hear that your stay didn’t meet your expectations. We take cleanliness and maintenance concerns seriously and would have welcomed the opportunity to address these during your visit. We reached out throughout your stay but received no reports of any issues, so we only learned of these concerns through your review. For clarity, our listing states before booking that the fireplace is decorative and not available for use. The outdoor lights are operational and controlled by a switch beside the balcony, which we would have been happy to help you locate. We want every guest to feel comfortable and cared for in our home. We’re available throughout each stay to answer questions and help resolve concerns, and we always welcome the opportunity to make things right!