Your Winter by the Sea – Cozy Beach Condo for Monthly Stay at Whitecap

Great Guests. Always welcome back.

Thank you for your review. I would like to clarify several points for accuracy. During your stay, there was an unexpected issue with the ceiling fan due to an installation defect. This was addressed immediately after your departure — the fan and electrical box were fully replaced by a licensed electrician to ensure safety. Throughout your stay, I remained responsive and repeatedly asked how I could assist. I am known for resolving issues quickly — including emergency situations — and always make myself available to guests. However, no request for a refund was made until the end of the stay, at which point I still provided a $120 partial refund as a gesture of goodwill. Regarding the additional comments: properties located near the ocean naturally experience higher humidity levels, which is why a dehumidifier is provided. Occasional internet interruptions can also occur on the island, although I provide high-speed service, cable channels, and upgraded internet for guests. Any concerns such as remote batteries could have been resolved immediately if communicated, typically within minutes. I encourage guests to communicate concerns in real time so they can be addressed promptly. I also want to note that this matter has been formally documented with VRBO. As a host of over 10 years, I remain committed to maintaining high standards, transparency, and guest support.