Vista al Océano, Familiar, Acceso a Pie a Pueblo y Marina Encantadores

Hi Brittney, We are in the customer service business, and anytime a customer takes the time to provide feedback, we are grateful. So, thank you. We also feel obligated to our future travelers to provide context your review omitted: -Most of your arrival day, as we let you know, we were in touch with the kitchen faucet manufacturer trying to get the replacement solenoid part overnighted (after paying 2 different plumbers in an effort to see if we could get the ‘smart’ faucet back up and running another way). Unfortunately, we found out end of the day that the manufacturer had already shipped the solenoid regular mail. We were reaching out to update you with that news just as you contacted us. -Regretting the kitchen sink was out over the weekend, we also reached out the same day to offer several complementary tokens of apology. -To our surprise, your husband texted outside Vrbo stating that our complementary offers were “inadequate” and he expected a monetary refund. We never received a request for money back via Vrbo. -We messaged 2 days later asking if you would like either of our complementary offers. You declined, stating you “completely understood” re the kitchen faucet and it really wasn't an inconvenience at all since the dishwasher and everything else was fully functional. In the future we do hope you will find a better fit at one of Vrbo's other 2 million plus properties worldwide. Sincerely, Patrick & Carrie

Awesome to hear how much y’all enjoyed your stay! Helping travelers make memories that last a lifetime is why we do this ❤️🙏 Thanks for the kind words and for noticing how we strive to upgrade and continually improve our properties. Look forward to welcoming you back anytime! Warmly, Patrick & Carrie

Delighted to hear y’all enjoyed it, Malik! Also, the Media Room renovation will be fully complete for your return, so please come back soon 🙏🎉 And hope you enjoyed the upgraded Thermador microwave—part of our regular appliance upgrade plan! Look forward to welcoming you back anytime, Patrick & Carrie

So great to hear you and your family loved Crazy Birds, Jolee! We fell in love with its location too— Some of our favorite things remain being able to park the car on arrival and never use it again until we depart… Waking up to coastal views and the sound of bird song… Walking to one of the waterside bars for cocktail hour… And family bicycle rides, including to sample the terrific array of dinner restaurants… Hope to welcome y’all back soon! Warmly, Carrie and Patrick

Really great to hear how much you enjoyed all the appliance upgrades (we’re almost done with SubZero/Wolf/Cove kitchen-wide), Priscilla! We also systematically replace mattresses and pillows so we’re not surprised—but are delighted— y’all enjoyed the beds too. Love to welcome you back anytime! Warmly, Patrick & Carrie

Great to hear how much you enjoyed Crazy Birds, Lane—and love to welcome y’all back anytime! And spoiler alert, if you do get back out here, you’ll also be able to enjoy the Media Room renovation— it will become slightly enlarged (moving an interior wall), hardwood-floored, accessed via glass-paneled French doors, and furnished with comfortable Pottery Barn leather seating! Target completion date is early Summer 2025. Cheers, Patrick & Carrie

Thanks for the kind words and so great to hear you loved your stay, Patrick! We do have a systematic replacement program for beds and pillows, and are glad you could enjoy the recent upgrades— hope to welcome y’all back soon, warmly, Patrick and Carrie

Great to hear you enjoyed your family vacation—we love the same huge array of things to do and perfect blend of excitement and relaxation! Hope you enjoyed the renovated Media Room (new pics coming soon), now with hardwood flooring, Pottery Barn leather sectional seating, and updated PS5— and thanks for your grace with the builder’s crew still wrapping up the French doors installation the day you arrived 🙏🙌. Love to welcome y’all back for many years to come! Warmly, Patrick & Callahan

Faron, we are so glad that you enjoyed your time! We carefully designed the house to have great gathering spaces along with places for quiet as well! We’d love to have you at Crazy Birds anytime! 🤗 Warmly, Patrick and Carrie

Thanks for the quick review, Karen, and delighted Crazy birds was perfect for your family! Hope to welcome you back next year, warmly, Patrick and Carrie

Rhonda, we're so flattered you loved Crazy Birds enough to consider making it your permanent home! Please come back and enjoy it whenever you like! Warmly, Patrick and Carrie

Some of our favorites too, Doug—walking to restaurants, the views, and the game room... Hope to welcome y’all back soon! Warmly, Patrick & Carrie

So glad you enjoyed your stay! Some of our favorite stays there include going to the shops in town and drives to the beach on Oak Island. Love to have you back anytime and please let us know what we can do to go from 4 to 5 stars! Warmly, Patrick and Carrie