High-rise condo with ocean views, pool & balcony

Thank you, Lizbeth, for sharing your experience with us. We’re truly sorry to hear that your stay didn’t meet the high standards we strive for. The issues you encountered with the musty smell and ceiling condition are concerning, and we appreciate you bringing them to our attention. We take these matters seriously, and it’s clear we fell short during your visit. Our goal is to provide a comfortable and welcoming environment, and we regret that we didn’t deliver that for you. We’re actively addressing these concerns with our local team to ensure that future guests enjoy the quality and care we aim to provide. We genuinely appreciate your feedback and hope you might consider giving us another chance in the future. Your comfort is important to us, and we would love the opportunity to show you the true Avari experience.

Thank you for sharing your experience with us! We're thrilled to hear you enjoyed the pools, hot tubs, and the delicious food options nearby. It sounds like you made the most of your time at the beach, which is wonderful to hear. We appreciate your feedback about the furniture and mattress. We strive to maintain a comfortable and inviting atmosphere, and we’ll definitely take your comments into consideration as we continue to enhance our properties. Your comfort is important to us, and we want every guest to feel at home. We’d love to welcome you back for another stay, where we hope to provide an even better experience!

We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve, and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Thank you for staying with us! We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon!

Thank you so much for taking the time to share your feedback about your recent stay with us. We're truly sorry to hear about the cleanliness issue you experienced in the master bath and the inconvenience with the living room TV not having apps or channels. Your comfort is very important to us, and we will be sure to pass these concerns along to our local team so they can address them promptly. We're glad to hear that you enjoyed the quiet area and had a good night’s sleep, as well as the gorgeous view from the property. It’s wonderful to know those aspects contributed positively to your stay. We hope you'll give us a second chance to impress you.

Nasrine, thank you for the review of your stay. We apologize for anything or anyone who made you feel uncomfortable. We do not employ the people at the resort and have no control over them but are very sorry that you feel you were treated rudely. We hope to host you in the future. Thank you!

Thank you for your review, Todd! We are happy to hear you enjoyed the property. Please note it is on the listing states there is ongoing construction on the balconies until approximately mid-March. We make every effort to present clear, accurate descriptions of our homes in order for guests to make informed decisions on their rental choices. We encourage guests to reach out with any questions or concerns prior to booking, as we are happy to help. We look forward to hosting you again soon!

We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Thank you for your review, Mariel. We are always disappointed to read when our guests did not enjoy their experience. Unfortunately, all guests must check-in through Pelican Beach Resort's front desk, so we have very little control over how they do things or behave; the same thing goes for enforcing any rules in the community. Housekeeping is happy to attend to any oversights if we are notified upon check-in. There has been some new furniture delivered to the home, and new light fixtures as well. We hope to have another chance to impress you!

Thank you for your review. We appreciate you taking the time to share this feedback with us. We sincerely apologize for the issues that prevented you from fully enjoying your stay. We have made our local team aware of the dirty sheets and will ensure that more attention to detail is made when cleaning the home between reservations. We hold cleanliness to a very high standard, and I am sorry if this standard was lacking upon arrival. We will continue to work with both our local staff and the homeowner to make better improvements to this home. We hope to host you for a truly relaxing getaway in the future.