Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
My family and I have rented condos at Adagio several times over the years. It had always been though VRBO, but this year it was directly through Adagio. I had been having a great experience with the people I dealt with, with the company until our stay was over. The biggest issue we had was the dishwasher not working. They sent maintenance people two different times to fix it, but it was never fixed. I told Scott, one of the people I had been dealing with through adagio rentals. He offered to give us some money back for all the trouble and the fact that we had to wash dishes all week long, which is not want you want to do on vacation. I have yet to receive any compensation and I have even emailed and gotten no response. We had several other issues with this unit as well. The whole condo itself felt very damp. The insides of the kitchen cabinets were dirty. There were no pot holders or dishrags and only two dish towels. The floors seemed dirty and continued to get dirtier throughout the week. I wanted to mop them, but there was no mop in the unit. The dryer was not very efficient and I ended up taking a whole bag of damp clothes home because we were ready to leave and they were never getting dry. The resort itself, I still love. The location is great, the amenities are great and it’s beautiful. I was just unhappy with this specific condo and now with how the management has not responded to my email or given us any money back after we were told they would.