Disfruta de una distribución espaciosa que ofrece a todos más espacio para relajarse.
Ubicación céntrica
Aprovecha la cercanía a los lugares que necesites gracias a una ubicación práctica.
Lugares de interés cercanos
Cerca de Playa Oneloa
2 habitaciones3 baños6 personas
Servicios principales
Balcón
Tina de hidromasaje en la propiedad
Alberca
Juguetes
Asador
Acceso a internet
Explora la zona
Kapalua, HI
Kapalua Resort
Place, Kapalua Resort
14 min a pie
Playa Kapalua
Place, Playa Kapalua
1 min en auto
Kapalua Coastal Trail
Place, Kapalua Coastal Trail
1 min en auto
Kapalua, HI (JHM-West Maui)
Airport, Kapalua, HI (JHM-West Maui)
9 min en auto
Habitaciones y camas
2 habitaciones (para 6 personas)
Habitación 1
2 camas individuales
Habitación 2
1 cama King
Sala de estar 1
1 sofá cama matrimonial
3 baños
Baño 1
Excusado · Solo regadera
Baño 2
Tina · Excusado · Solo regadera
Baño 3
Excusado · Solo regadera
Ambientes
Deck o patio
Cobertizo o lanai
Cocina
Oficina
Con balcón
Área de comedor independiente
Cantidad de salas de estar
Jardín
Área de comedor
Información de la propiedad
Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa
Maui Welcome you! We welcome and need you to visit our beautiful island. Fun activities, restaurants and stores in this area are open. We thank you for your support of our beautiful island. Please feel free to send any questions.
Kapalua Ridge 711-13 is a stunningly beautiful remodeled Honolua Bay/Sunrise ocean view with more than 2200 square feet of space. Every detail has been thought out & executed with class & quality. This villa has two spacious bedrooms and three full baths for up to 6 guests. It is situated within the world class, prestigious Kapalua Resort on Maui’s northwest shore.
Ridge 711-13 is an exceptionally private villa located at the top of a quiet cul de sac in a tropical park like setting with unobstructed ocean/Honolua Bay/sunrise views from every room. The villa is a ground floor level floor plan with no stairs & is easy to access from the covered attached carport to the front door. We do not have AC, we have decorator fans in each room and rely on the lovely (we believe in green) natural Maui trade winds for our cooling. This charming retreat features an enormous wrap around lanai (Hawaiian for “patio”) large enough for a teak dining table for 6, comfy seating perfect for enjoying the soft Maui trade winds, sunrise over Honolua Bay & the green West Maui Mountains.
This tropical paradise villa is professionally decorated using colors from the outside – blues of the ocean, gray, turquoise, shades of brown, with splashes of reds, oranges. Furnishings are elegant and reflect the sophistication of today’s experienced travelers while remaining comfortable, homey & warm – a space perfect for family vacations, honeymooners, or guests of all ages. New carpeting and sliding doors in living room.
Kapalua Ridge 711-13 has two spacious bedrooms with a “secret” study tucked into the Master Bedroom suite with brand new California King, two twins beds in the second bedroom which may be made into a King. The Master Bedroom has a large private lanai. The living room has a new queen sofa sleeper. Three fabulous designed baths feature custom walk in showers & a large soaking tub in the Master. The well stocked Chef’s Kitchen is surrounded by granite counter tops, glass tile backsplash, & stainless steel appliances. There is a new washer/dryer within the villa for guests’ convenience. An over sized flat screen TV in the living room entertainment center with one each in the bedrooms rounds out the homey amenities of this delightful villa.
The Ridge at Kapalua sits in the heart of the resort on 21 acres. There are two heated pools with gas grills, dining tables, showers, soda machine & herb garden for our guests use. The Ridge is known for its well maintained & lush tropical landscaped grounds overflowing with ginger, hibiscus, palms, orchids, plumeria, Shower & banana trees.
*The time reserved by you is held special for your family vacation. Because most guests book well in advance cancellation policies are strict to Hawaii. We highly recommend Travel Insurance which is very affordable. It protects both guests and owners. Check in is 4pm. Check out is 10am.
* Construction projects do occur and are possible nearby. We will inform you of any planned projects taking place in this building. Work must be done between 9am-5pm Monday through Friday with possible quiet work done on Saturdays. Kapalua Shuttle Service was discontinued in 2025.
Agrega fechas para ver los precios
Propiedades similares
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Lahaina
NEW LISTING!! Kapalua Ridge Villa #1722 with views that are simply spectacular!
Número de registro de propiedad: 420010320032, GE-211-315-5072-01, TA-211-315-5072-01
No. de propiedad: 676106vb
Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
No se permiten fiestas ni eventos de grupos
El anfitrión indicó que no hay detector de monóxido de carbono ni aparatos que funcionen con gas en la propiedad
El anfitrión indicó que hay un detector de humo en la propiedad
El equipamiento de seguridad de esta propiedad incluye extintor de incendios, botiquín de primeros auxilios y cerradura de alta seguridad
Esta propiedad tiene espacios al aire libre, como balcones, patios y terrazas, que podrían no ser adecuados para niños; en caso de inquietudes, recomendamos que te comuniques con la propiedad antes de tu llegada para confirmar que puedas hospedarte en una habitación que se ajuste a tus necesidades.
Información de la zona
Kapalua
Esta villa se encuentra cerca de un campo de golf y junto al mar, en Kapalua. Aquellos que quieran ir de compras pueden visitar Whalers Village (Pueblo de balleneros), y también se puede apreciar la belleza natural de Bahía de Napili y Playa Kapalua. ¿Quieres asistir a un evento o partido mientras estás en la ciudad? Consulta el calendario de Lahaina Civic Center Tennis, o puedes salir una noche a The Plantation House Restaurant. En la zona, puedes practicar actividades como paseos en jet ski y kayaks, o disfrutar del aire libre mientras haces paseos a caballo y senderismo.
Jean Michele Cousteau's Ambassadors of the Environment - A 10 min a pie - 0.9 km
Kapalua Resort - A 14 min a pie - 1.2 km
Playa Kapalua - A 1 min en auto - 1.2 km
Kapalua Coastal Trail - A 1 min en auto - 1.2 km
Napili Bay Beach - A 1 min en auto - 1.2 km
Medios de transporte
Kapalua, HI (JHM-West Maui) - 13 min en auto
Restaurantes
Honoapiilani Food Truck Park - A 10 min en auto
McDonald's - A 7 min en auto
Pizza Paradiso - A 10 min en auto
Papi’s Ohana - A 10 min en auto
Sea House Restaurant - A 16 min a pie
Preguntas frecuentes
¿Hay alberca en Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?
Sí, la propiedad cuenta con alberca.
¿Cuánto cuesta hospedarse en Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?
Al 14 oct. 2026, los precios encontrados para una estancia de 1 noche para 2 adultos en Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa el 20 sept. 2027 serán a partir de $7,921 MXN, sin impuestos y cargos incluidos. Este precio es con base en el precio por noche más bajo encontrado en las últimas 24 horas para estancias en los próximos 30 días. Los precios están sujetos a cambios. Elige las fechas para obtener precios más exactos.
¿Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa acepta mascotas?
No, la propiedad no acepta mascotas.
¿Cuánto cuesta el estacionamiento en Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?
Hay estacionamiento disponible en la propiedad.
¿A qué hora es el check-in en Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?
Hora de inicio de check-in: 16:00.
¿A qué hora es el check-out en Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?
El check-out es a las 10:00.
¿Dónde se encuentra Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?
Esta villa con campo de golf se encuentra en Kapalua, a 2 km de Playa Oneloa, Bahía de Napili y Playa Kapalua. Makaluapuna Point y Jean Michele Cousteau's Ambassadors of the Environment también se encuentran a 15 minutos.
Opiniones
9.4
Excepcional
Las opiniones se muestran en orden cronológico, y están sujetas a un proceso de revisión y verificación, a menos que se indique lo contrario.
Puntuación de 10, es decir, Excelente. Basada en 49 de 59 opiniones
10 - Excelente
49
Puntuación de 8, es decir, Bueno. Basada en 5 de 59 opiniones
8 - Bueno
5
Puntuación de 6, es decir, Aceptable. Basada en 3 de 59 opiniones
6 - Aceptable
3
Puntuación de 4, es decir, Malo. Basada en 1 de 59 opiniones
4 - Malo
1
Puntuación de 2, es decir, Terrible. Basada en 1 de 59 opiniones
2 - Terrible
1
9.4/10
Limpieza
9.6/10
Check-in
9.4/10
Comunicación
9.8/10
Ubicación
9.6/10
Veracidad del anuncio
Opiniones
Opinión verificada
10/10 Excelente
Richard E.
26 sep. 2026
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
great time. 2 year old loved it. plenty of great walks around the house and a short walk to the beach.
Se hospedó 8 noches en septiembre de 2026
Opinión verificada
10/10 Excelente
Aliyeh S.
12 ago. 2026
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Beautiful amazing views, well worth the money
Se hospedó 7 noches en agosto de 2026
Opinión verificada
10/10 Excelente
Stacey W.
30 mar. 2026
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Despite coming during the massive storm, the place still made this trip extra memorable. The views are impressive. The place was spacious. Great management as well. Mahalo.
Se hospedó 5 noches en marzo de 2026
Opinión verificada
10/10 Excelente
Sue W.
19 feb. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Beautiful views
Great place
Se hospedó 7 noches en enero de 2025
Opinión verificada
10/10 Excelente
kris u.
7 feb. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Family vacation
Was perfect location and everything was great! The view was incredible!
Se hospedó 6 noches en enero de 2025
Opinión verificada
10/10 Excelente
JENNIFER H.
10 jun. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Better than expected - both the dwelling and the neighborhood & location.
Se hospedó 5 noches en mayo de 2025
Opinión verificada
10/10 Excelente
Liz B.
24 jun. 2021
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Love this condo!
The location and views are lovely and quiet, the unit is very well decorated and comfortably furnished. This is our 4th time staying here and it is always just wonderful.
Se hospedó 14 noches en mayo de 2021
Respuesta de VrboOwner, el 29 ago. 2023
We welcome you back anytime. Aloha!
Opinión verificada
10/10 Excelente
Kati H.
7 may. 2019
Beautiful property in a terrific location
We were super pleased with our last minute booking. This property has everything your family will need. We enjoyed the location of the home as well. Would definitely book the property again.
Se hospedó 5 noches en abril de 2019
Respuesta de VrboOwner, el 29 ago. 2023
Aloha and mahalo for your review. We would love to have you back again. Best regards!
Opinión verificada
10/10 Excelente
Liz B.
3 jun. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Always a pleasure
It was another lovely stay. We just wish we could have stayed longer!
Se hospedó 15 noches en mayo de 2023
Respuesta de VrboOwner, el 21 feb. 2024
Mahalo for staying with us Liz. We hope you return soon and stay longer! You are always welcome.
Aloha and mahalo,
Kim Marie
Opinión verificada
10/10 Excelente
Nancy B.
21 feb. 2020
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Can't wait to go back!
This is a beautiful unit. Perfectly located with amazing views. The condo was very clean and well stocked.
Se hospedó 8 noches en febrero de 2020
Respuesta de VrboOwner, el 29 ago. 2023
We loved hosting you and welcome you back anytime! Aloha!
Opinión verificada
10/10 Excelente
Kelly A.
20 nov. 2019
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
A little piece of Paradise
Comfortable, updated condo with amazing views of the Kapaulua golf course AND the ocean! Great location, easy to walk or drive to everything you need for an amazing vacation in Maui.
Se hospedó 6 noches en octubre de 2019
Respuesta de VrboOwner, el 29 ago. 2023
We loved hosting you. We welcome you back anytime. Aloha!
Opinión verificada
10/10 Excelente
Kati H.
8 abr. 2021
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Beautiful home in a perfect location
Couldn't have asked for a better property in a perfect location. This is our second time staying at this property, and won't be our last. The property is in wonderful condition, and super convenient layout.
Se hospedó 7 noches en marzo de 2021
Respuesta de VrboOwner, el 29 ago. 2023
We loved hosting you. We welcome you back anytime. Aloha!
Opinión verificada
10/10 Excelente
Meaghan C.
11 abr. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Breathtaking!
This property was perfect from the furniture to the views to the location! Couldn’t have been better.
Se hospedó 5 noches en abril de 2023
Respuesta de VrboOwner, el 21 feb. 2024
We love that you had a wonderful stay! We hope you keep us in mind for next visit. You are always welcome!
Aloha,
Kim Marie
Opinión verificada
8/10 Buena
Scott H.
23 feb. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
thoughts
Well located. Well furnished and maintained
Se hospedó 7 noches en noviembre de 2023
Respuesta de VrboOwner, el 6 abr. 2024
We loved hosting you Scott. Thank you for coming and for your support of Maui. We appreciate you!
Opinión verificada
10/10 Excelente
Susan U.
29 jul. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Favorite place to stay on Maui!!
This was our second stay at this property and it was just as wonderful as our first!!! We love it. The location and views are fantastic, the condo is beautifully decorated. Convenient to everything in Kapalua. And Kim Marie couldn't be more helpful and kind. We very much hope to return in the future!!
Se hospedó 10 noches en julio de 2023
Respuesta de VrboOwner, el 21 feb. 2024
We loved hosting you Susan. We hope you return soon. Thank you for supporting Maui and our vacation home!
Aloha, and mahalo,
Kim Marie
Opinión verificada
10/10 Excelente
Susan F.
26 abr. 2022
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Lovely stay in Kapalua
We so enjoyed our week at the Ridge at Kapalua. The condo was spacious, beautifully decorated and comfortable. It was wonderful having such a a lovely big unit with three bathrooms. We walked everywhere locally - the Honolua store for morning coffee, and local beaches for sun and snorkeling. Perfect spot to relax and unwind!
Se hospedó 8 noches en abril de 2022
Respuesta de VrboOwner, el 29 ago. 2023
We welcome you back anytime. Aloha!
Opinión verificada
10/10 Excelente
Ziegler S.
12 ago. 2018
Perfect place for our family!
We had such a lovely time at this terrific condo. The property had everything we needed for a memorable vacation. The owner was very hospitable. The views for the deck are incredible. The unit is clean and beautifully decorated. The location within walking distance or a shuttle ride to three of Maui's beaches and the Ritz Carlton was unbeatable. Thank you so much!
Se hospedó 8 noches en julio de 2018
Respuesta de VrboOwner, el 29 ago. 2023
So glad you all enjoyed your stay. We loved having you. Come again!
Opinión verificada
8/10 Buena
Michelle J.
11 ago. 2025
Le gustó: Check-in, comunicación, ubicación
No le gustó: Limpieza
Beautiful view and good responsive management. When we arrived it was not cleaned but they were quick to respond and waived cleaning fee. The unit is spacious with beautiful ocean views but there was no AC and it has a bug problem and should be fumigated. The kitchen and bathrooms have been updated the TV has no live steam option in family room but did have it in the bedrooms which was nice. The local mgmt was very helpful bringing over extra hangers and responsive to our needs. We love the location and would like to return to this area in the future
Se hospedó 8 noches en agosto de 2025
Opinión verificada
10/10 Excelente
Kimmarie L.
2 abr. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Breathtaking views and spacious
Love this spacious villa with incredible views and lanais off of every room. The main lanai wraps around the outer sides of the living room and dining room. The luscious tropical views are what you imagine Hawaii to be in your dreams. You could live in the two larger bathrooms!
Everything you need is provided; linens, kitchen etc..
The home is located in a quiet private neighborhood along the golf course and within walking distance to a beautiful beach. Both pools are just a couple minutes walk as well. Shuttling around the Kapalua neighborhood is a nice convenience too.
Se hospedó 1 noche en abril de 2023
Respuesta de VrboOwner, el 21 feb. 2024
We are thrilled that you enjoyed your stay. Thank you so much for your support! Aloha!
Opinión verificada
10/10 Excelente
Lora
25 dic. 2018
Wonderful Condominium with a Million Dollar View!
This condominium was excellent for a family of 6! Very nicely decorated, two large bedrooms and 3 baths! lots of space so you are not stepping over each other and the view from the huge lanai is absolutely incredible. It has large table that everyone could have dinner at - including additional family members that were over for Thanksgiving Dinner! Furthermore, the beds were comfortable, and there was extra bedding for the pull-out couch in the living room. Our host was excellent - she sent information ahead of time, checked in to see how we were doing and was gracious enough to allow for a late check out (since there was no one coming immediately behind us). Furthermore, the Kapalua resort is absolutely beautiful; there are three beaches within walking distance and the coastline is breath taking. I would absolutely recommend this location and would stay here again.
Se hospedó 6 noches en noviembre de 2018
Respuesta de VrboOwner, el 29 ago. 2023
Thank you so much for the feedback. I am so glad you enjoyed our slice of paradise. Please come again!
Opinión verificada
6/10 Aceptable
kate d.
20 ago. 2021
Le gustó: Limpieza y ubicación
No le gustó: Check-in, comunicación, veracidad del anuncio
Ok
The people renting are using old information and old contacts took us a while to actually get the right information to get into the property. Bed was not very comfortable
Se hospedó 3 noches en agosto de 2021
Respuesta de VrboOwner, el 29 ago. 2023
Aloha,
We are not sure what you are referring to since we use the same contract given on Vrbo for many years. The bed is brand new. We truly care and do our best to make it a wonderful experience for our guests. Best regards!
Opinión verificada
8/10 Buena
Michele I.
1 abr. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Family wedding
Overall our stay was nice. They were only a couple of small draw backs. There is a wedding chapel nearby. The party can be heard well into the night. Weddings are very popular in this area. It clearly states in the listing that the condo does not have air conditioning so this one is on me. It can be very warm and humid. I under estimated this. We visited in March. I cannot imagine staying there in the summer months. The condo has everything that you will need for your stay. The pools on the property were well maintained. Hope that you enjoy hearing the roosters crow. There are several in the area.
Se hospedó 5 noches en marzo de 2023
Respuesta de VrboOwner, el 21 feb. 2024
Aloha Michele,
Thank you for staying with us and giving us your feedback. This is typically a quiet area which most returning guests in to this area enjoy. I apologize for the wedding party but am happy that you were able to enjoy yours. They can be very festive and joyful. Roosters do come and go here on Maui. The tradewinds are typically enough to keep the villa cool especially in this area which stays on the cooler side. Temperature is a personal preference especially if used to being in air conditioning on a regular basis. I do thank you for your feedback. It helps future guests to make the right choice for their family.
Aloha and mahalo!
Opinión verificada
8/10 Buena
Chris H.
1 abr. 2025
Le gustó: Check-in, comunicación, ubicación
Spacious, pretty, but needs some updates
My first impression of the unit was that it had a great view and was very spacious. Our family enjoyed our own spaces and the location. There were some things that I’ll list below that were great and could be improved upon:Pros: very spacious, 2 huge bathrooms (one smaller), lots of windows, balconies, plenty of sitting areas, washer/dryer (although it broke down), pretty green view with peak of ocean and lots of birds, well designed. Cons: very stingy on towels and supplies, very uncomfortable pillows and bedding, says ‘fully stocked’ kitchen but that is not true at all, no AC, cockroach issue, rugs were dingy and sandy, washer was told to be ‘new’ but it sprung a leak and the inside basket was falling apart. Both beach chairs had busted out zippers, there are two fans in our room, one was broken. It is clear it is a very nice unit or use to be. it just really desperately needs a refresh. I doubt the owners actually use this space because of how desperately it needs a refresh.
Se hospedó 7 noches en marzo de 2025
Opinión verificada
2/10 Terrible
John B.
4 ago. 2022
No le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Bugs, bugs, and more bugs
The Kapula properties are fine, but this particular first story unit is under constant attach from bugs.
We had to remove 20-30 worms each day from crawling up the walls and on the carpet. At last once a day a huge cockroach would run across the living room, eventually dying somewhere, presumable from bug spray. Also mounds of centipedes were continuously crawling in to the middle of the floor. It was pretty awful experience.
Secondly, even though beaches are close by, its a straight uphill walk back to the unit, and parking lots only have a few spaces and are always full.
The view from the unit is okay... the rest of the units in the area have a much nicer ocean view.
I would certainly not stay here again.
Se hospedó 8 noches en julio de 2022
Respuesta de VrboOwner, el 29 ago. 2023
Aloha,
I am very sorry that you felt compelled to leave a review like this. I could only be because we did not discount you. At no time whatsoever did you report any pest problem or we would be happy to assist. Kapalua Ridge Villas is a prestigious and professional AOAO management that does regular pest control service. The guest stays right after yours have been fortunately wonderful without complaints. It is very disappointing and disturbing to receive a review such as yours. I allowed an early check in and access for baby furniture to be delivered. I would think with a child and any pest issues that you would have called for assistance immediately. The only complaint was about noise preventing your child from being able to nap.
This condo has an assigned parking stall. There are extra stalls across each building for additional guest parking.
We are Premiere Hosts. Guests comfort has always been important to us. I’m sure that other reviews and our status with VRBO will speak for itself..
We are very sorry that your stay was less than perfect.
Best regards and aloha!
Opinión verificada
6/10 Aceptable
Matthew F.
8 feb. 2022
Le gustó: Limpieza, check-in, ubicación y veracidad del anuncio
No le gustó: Comunicación
Rocky start, great stay
We stayed at this condo for our final week in Maui, after spending time elsewhere on the island. Overall the unit itself, the location and of course the weather, were all great. The condo itself is as described and pictured in the listing, with comfortable beds, ample space, and nicely appointed rooms.
The condo has a beautiful view over the Kapalua Bay Golf Course with The Ritz Carlton as a backdrop, and the ocean off to the left. Though there wasn't a direct sunset view from this unit (we visited in mid-January), the after-glow and moonrise was fantastic.
A word of notice though is for those looking to utilize the kitchen, while it is fairly well equipped with kitchen implements and tools, it has no 'basics' (IE salt, pepper, spices, etc.). While there were piles of basket coffee filters, the coffee maker requires a cone filter, which was not provided.
While the stay itself was wonderful, the entire trip was overcast by the unfortunate interactions we had with the managers/hosts of the property prior to our arrival.
As the COVID-19 pandemic continued to unfold during this time, the Canadian government issued a Travel Advisory, informing all Canadians that non-essential travel should be avoided at all costs. As such, we reached out to the property managers to see about some leniency in their cancellation policy (this travel advisory was put in place after the final deadline for cancellation and a partial refund was offered). After reaching out to the property managers, we were informed in a very unhospitable manner that there would be no considerations for Federally mandated travel advisories, and that we knew the risks when making the booking in summer 2020. While there are many layers to this situation, the manner in which we were spoken to, and the lack of compassion and kindness was completely off-putting. Working in the hospitality industry is a challenging experience at times, however it does not negate the norms of social kindness, courtesy and consideration expected from any establishment, especially paying the rates we were. Our options were to either forfeit our fully paid for condo (nearly $7,000.00 CAD), or take the risk and make the trip.
Clearly we decided to take the risk, disregard a Federally mandated travel order and go ahead with our trip as planned. While we are glad we did, the abrupt and unsympathetic communications with the property managers was completely uncalled for and could have been handled in a more profes
Se hospedó 7 noches en enero de 2022
Respuesta de VrboOwner, el 29 ago. 2023
Aloha,
We are truly sorry that you view this in a negative light. My response in writing since we never spoke was that we did not receive sufficient notice for a fully refunded stay. Also that travel insurance which we always recommend especially during pandemic times was offered at the time of booking. Written messages could come across as unsympathetic and we do apologize for this We are a Premier Host and value our guests.
We would be happy to deliver filters and dry basis spices.
Best regards.
Acerca del anfitrión
Anfitrión: Matt and Bridget are owners. Kim Marie for reservations while on island.
Idiomas:
inglés
Anfitrión Premium
Se distingue por ofrecer una buena experiencia a sus huéspedes