Pet-friendly, Family-friendly & Fun-Friendly Central-to-Everything Phoenix Home

So glad you and the pups enjoyed your stay.

Thanks for the lovely review. Glad you enjoyed yourselves.

Hi Tracy, Thanks for the review. I see you gave us 4 out of 5 stars. What could we have done better? Always looking for ways to improve the guests experience. Amanda

Just a quick question. If everything was great - location, layout and back yard - why not a 5-star review? What could we have done to earn that extra star?

I am so glad you enjoyedbtournvisit and so glad we could accomodate your flight changes. We would love to have you back.

I am glad the guest had an overall good experience. The house was built in 1956, and, while it was renovated in 2000 (new roof, plumbing, electrical, insulation, fixtures, drywall, etc), it was purposely decorated to maintain it's "vintage" vibe. It appears the review is based more on the guests "worries" as opposed to the actual experience. They were "worried" the neighborhood was unsafe but had no negative experiences. They felt there were "run-down businesses" in the area, which is confusing because this is a residential neighborhood with NO businesses (unless you call the large cemetery located 1/2 block to the northwest a business). The closest actual businesses are located on the major perimeter roads, the closest being a laundromat approximately 1/4 mile to the north. All bedrooms have 24" TV's that are 3 or less years old. The living room has a 3-year old 60" Roku smart TV. Don't really understand the comments about lighting, as all rooms have multiple light sources - lighted ceiling fans, recessed lighting in living & dining rooms & kitchen, as well as lamps. If the lamps were unplugged at some point, I am sure most would be capable of plugging them in, or if physically unable to do so, contacting the host for assistance. As far as the beds go, the only "daybed" frame is that of the daybed in the living room. The twin beds in the front bedroom have traditional metal bedframes, while the queen beds in the other 2 bedrooms have platform frames, which are best suited for the type of mattresses. As stated by the guest, the beds were quite comfortable so not really sure how the "style" of bedframe impacts their stay. Finally, if one of the doors had an issue, a simple phone call or text to the host would have had someone out to take care of it. As your stay was 30+ days, there was plenty of time and opportunity to do that. The comment in the review is the 1st mention of it. We even specifically ask, in our guide, to let us know if there are any items that need attention. As hosts don't typically stay in their homes, we rely on our guests to keep us informed and appreciate those inputs.

You had no issues with the cleanliness of the home during your stay. The vroiler pan was overlooked by the cleaning crew, which I offered to have them come out and clean it, to which you never responded. 2 days before you arrived we had a major spring cleaning done, with the air ducts cleaned and serviced and the carpets and tile steam cleaned. You complained the ice maker was not working, though i explained to you there was no ice maker. You complained the oven did not work, but, when i had the repairman out it was only the digital clock that was not working (which there is a clock 18" above the stove on the microwave. You stated the light in the fridge and microwave wwre not working, but when i went to replace the bulbs they were both working perfectly. I am sorry the experience was not as you hoped but to state the house was not clean is absolutely untrue.