Stunning modern 1 bedroom flat in South Kensington

Hi Jennifer, sorry that you weren't happy, the flat is only on the first floor in the building so not too many stairs up to the flat door (I do mention that in the listing and don't mention any lift facility). Inside the flat the stairs going up/down to the sleeping area have hand rails each side for extra safety as it is carpeted and I do mention in the listing the height of the ceiling up at the top which is 5ft 6", I can stand up perfectly fine up there and I'm just under that height. The mattress isn't on the floor but on a low platform (with draws underneath) and there are closets downstairs by the door for your use. I've checked the lights do work above the bed so not sure what you were doing wrong there and the lights in bathroom are stick on battery operated lights a guest put up there!!!! All the other lights in the bathroom work and I'm waiting for handyman to remove these battery operated lights and repair the damage to the ceiling. I provide 2 towels per person, one large and one small and there is a brand new washer/dryer and cleaning capsules I provide if you had needed to wash them or you could have ask me to drop some more off. At no point did you contact me to discuss any of these items and just left (without paying for half or your stay) and didn't cancel the reservation so I wasn't able to re-let it out. I do hope that any future owners don't have the experience I had with you.

Hi I'm so sorry you weren't happy, as you can see from the other reviews no-one has mentioned any of these things before, I wish you had said something and I would have come by to fix them or replace them (like the iron and plates), I will certainly address what you said was broken immediately. The sheets/towels are of very high quality and are professionally cleaned and ironed, if I notice any damage I throw them away and buy new sheets so will make sure to check they are in good condition, again I could have dropped off another duvet cover/sheet if you had mentioned it to me at the time of your stay. I do hope you enjoyed the great area at least and how lovely and quiet it is.