Below are some recommendations we believe would improve the overall quality of your service:
- The key to the apartment is occasionally dysfunctional.
- The AC units in the bedrooms are not operational.
- The lockbox failed to function properly.
- We encountered an issue with early checkout, resulting in disabled entry to the apartment. This caused significant inconvenience and prolonged waiting time outside.
- We observed what appear to be motion detectors and cameras in the bedroom. Further clarification on this matter would be appreciated.
It is crucial that these issues are promptly addressed to alleviate guest anxiety and ensure a smoother experience.
Additionally, we kindly request the following:
- Clear and comprehensive instructions in English for all appliances, including the washer, dryer, and microwave. The current instructions and knob settings are in another language, causing confusion.
- The third bedroom lacks a plug point and a hairdryer, which are essential amenities for guest comfort.
Addressing these concerns will greatly enhance the overall guest satisfaction and experience. We look forward to seeing these improvements implemented.