Appartement

Buonarroti big apartment with terrace in Oltrarno

Galerie de photos de l’hébergement Buonarroti big apartment with terrace in Oltrarno

Une terrasse couverte avec une table et des chaises, des plantes en pot et une vue sur les bâtiments en arrière-plan.
Vidéo de l’hébergement
Un salon comprenant un canapé, des fauteuils, une table basse et un téléviseur. Des tableaux encadrés ornent le mur, et une lampe est posée sur la table d’appoint.
Une chambre avec un grand lit, un plateau avec des tasses et un vase, et deux tableaux encadrés accrochés au mur.
Une cour avec un grand pot en terre cuite, des bancs en pierre et un escalier agrémenté de balustrades.

Avis

9,6 sur 10, Aimé des clients
Parmi les hébergements les mieux notés par les voyageurs dans cette région.

Points forts

  • Conçu pour la relaxation
    Hébergement bien noté pour le confort : les voyageurs se sentent comme chez eux ici.
  • Emplacement central
    Grâce à l’emplacement pratique, vous n’êtes jamais loin de l’endroit où vous devez vous rendre.
  • Découvrez des points d’intérêt à proximité
    Non loin : Piazza di Santa Maria Novella
3 chambres3 salles de bain6 personnes

Commodités populaires

  • Cuisine
  • Laveuse
  • Climatisation
  • Terrasse ou patio
  • Wi-Fi gratuit
  • Balcon ou patio

Explorez la région

Afficher sur la carte
Firenze, Toscana
  • Place, Piazza di Santa Maria Novella
    ‪6 min à pied‬
  • Place, Ponte Vecchio
    ‪8 min à pied‬
  • Place, Piazza della Signoria
    ‪10 min à pied‬
  • Airport, Florence (FLR-Peretola)
    ‪12 min en voiture‬

Chambres et lits

3 chambres (6 personnes)

Chambre 1

1 lit double

Chambre 2

2 lits 1 place

Chambre 3

1 lit double

3 salles de bain

Salle de bain 1

Savon · Serviettes fournies · Baignoire ou douche · Bidet · Toilettes · Shampoing · Sèche-cheveux

Salle de bain 2

Savon · Serviettes fournies · Bidet · Toilettes · Douche uniquement · Shampoing · Sèche-cheveux

Salle de bain 3

Savon · Serviettes fournies · Toilettes · Douche uniquement · Shampoing · Sèche-cheveux

Espaces supplémentaires

Terrasse en bois ou patio
Cuisine
Coin salle à manger séparé

À propos de cet hébergement

Buonarroti big apartment with terrace in Oltrarno

This 100 sq mt / 1076 sq ft apartment is located on the 3rd floor, with elevator, of a three-story 16th-century period residence. It has 3 bedrooms, a terrace with a loggia overlooking the rooftops, and 2 full bathrooms.

The first bedroom is located near the entrance and has two single beds (size of the two single beds 90x190cm) with its own en-suite bathroom with toilet and bidet.

Going up 7 steps you reach the second bedroom with a double bed (double mattress, not divisible, measures 160x190cm), with ensuite bathroom and bathtub. Going up 3 more steps you reach the living room that offers comfortable sofas and a 40\'\' smart TV. Also here is the kitchen equipped with all the necessities to prepare a good meal.

From the living room going up 5 steps you reach the 20 sqm terrace that overlooks the Florentine rooftops. Returning to the living room by going down 3 steps you finally reach the third double bedroom (double mattress, not divisible, measures 160x190cm) with ensuite bathroom complete with shower.

All bedrooms overlook an internal courtyard.

High speed fiber Internet connection FTTC.
For stays longer than 7 nights, a weekly cleaning and change of linen is included.
*Heating: independent with split.
Air conditioning: split in all bedrooms and in the living room
Windows: with double glazing.

*Please note that the building in which this apartment is located has AC units that work both for heating and cooling. Since the whole system works on the same machine it can all be only set for winter (heating) or summer (cooling) at a time. Therefore it does not allow us to heat up an apartment while cooling down another.

Residenza d'Epoca - struttura ricettiva PALAZZO MEDICI

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Règles de l’hébergement

Arrivée après 15 h 00
Âge minimum pour la location : 18 ans
Flexible check-out available (contact host to arrange)
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux de compagnie

Animaux de compagnie non autorisés
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Fumeurs/non-fumeurs

Hébergement non-fumeurs

Instructions relatives au départ

L'hôte vous demande d'effectuer les tâches suivantes avant le départ :
Enlever les articles personnels et sortir les poubelles
Éteindre les lumières, verrouiller les portes et rendre les clés
Le non-respect de ces règles peut entraîner un avis négatif de la part de l’hôte.

Renseignements importants

À savoir

Numéro d’enregistrement de l’hébergement : IT048017B9D2ZX4696
Nº de l’hébergement : 11120989
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Cet hébergement accepte les cartes de débit et les espèces
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de secours
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.

À propos du quartier

Florence

Cet appartement vous donne rendez-vous à Florence, plus précisément dans le centre-ville. Les célèbres Palais Pitti et Basilique Santa Maria Novella comptent certes parmi les hauts lieux culturels, mais les non moins emblématiques Ponte Vecchio et Piazza della Signoria attendent aussi votre visite. Envie de vivre un moment unique lors de votre séjour ? Consultez l'affiche des fantastiques Hippodrome de Visarno et Stadio Artemio Franchi, et préparez-vous à vibrer ! La région vous invite à vous ressourcer avec ses visites de vignobles et son institut de santé/beauté après vous être adonné à différentes activités telles que la randonnée et la randonnée en VTT au cœur de la nature.
Carte
Firenze, Toscana

À proximité

  • Via de' Tornabuoni - 5 min à pied - 0.5 km
  • Piazza di Santa Maria Novella - 6 min à pied - 0.6 km
  • Ponte Vecchio - 8 min à pied - 0.7 km
  • Basilique Santa Maria Novella - 8 min à pied - 0.7 km
  • Piazza della Signoria - 10 min à pied - 0.9 km

Transport

  • Arrêt de tram Unità - 9 min à pied
  • Florence (ZMS-Gare de Florence-Santa-Maria-Novella) - 12 min à pied
  • Aéroport de Florence Peretola (FLR) - 25 min en voiture

Restaurants

  • ‪Babae - ‬1 min à pied
  • ‪Caffe del‘ 900 - ‬4 min à pied
  • ‪Nerocarbone - ‬4 min à pied
  • ‪Gustapanino - ‬5 min à pied
  • ‪Caffè Oltrarno - ‬1 min à pied

Foire aux questions

Buonarroti big apartment with terrace in Oltrarno accepte-t-il les animaux de compagnie?

Non, l’établissement n’accepte pas les animaux de compagnie.

Combien cela coûte-t-il de séjourner à Buonarroti big apartment with terrace in Oltrarno?

En date du 12 août 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement Buonarroti big apartment with terrace in Oltrarno le 19 avr. 2027 commencent à 985 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.

Combien coûte le stationnement à Buonarroti big apartment with terrace in Oltrarno?

Cet établissement n'offre pas le stationnement.

À quelle heure est-il possible d'arriver à Buonarroti big apartment with terrace in Oltrarno?

L’arrivée est possible à partir de 15 h.

Où se situe Buonarroti big apartment with terrace in Oltrarno?

Centre historique - Centre-ville - appartement est à moins de 10 minutes de marche des sites suivants : Rivière Arno, Ponte Vecchio et Palais Pitti. Les sites suivants se trouvent à moins de 15 minutes de marche : Piazza di Santa Maria Novella et Piazza del Duomo. Arrêt de tram Unità est à 9 minutes de marche et Arrêt de tram Valfonda - Stazione Santa Maria Novella est à 12 minutes.

Avis

9,6

Exceptionnel

Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 17 avis sur 21.
Note de 8 – Bien, d’après 2 avis sur 21.
Note de 6 – Acceptable, d’après 2 avis sur 21.
Note de 4 – Médiocre, d’après 0 avis sur 21.
Note de 2 – Terrible, d’après 0 avis sur 21.

9,6/10

Propreté

10/10

Arrivée

9,8/10

Communication

10/10

Emplacement

9,4/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 – Excellent

Amy C.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
We enjoyed our stay in the apartment. It was clean, as described and centrally located. There were lots of things to do in the area and many of restaurants and bars in walking distance. It was nice for our family to be able to spread out with multiple bedrooms and bathrooms. I particularly enjoyed drinking my coffee on the terrace. I would stay here again.
Séjour de 3 nuits en juillet 2026
VrboOwner a répondu le 9 juill. 2026
You are right: there is something truly special about having the room to spread out and relax together after a busy day exploring the city. It was a true pleasure hosting your family, and we would love nothing more than to set the terrace table for you again on your next visit. Safe travels until then!
Avis vérifié

10/10 – Excellent

bobumass98

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Just absolutely perfect. Five stars across the board. Location was super convenient. Short walk to everything we wanted to experience. So many cafes within a block for quick food. And the apartment itself, wow! Hope everyone enjoys this spot as much as we did!
Séjour de 2 nuits en avril 2026
VrboOwner a répondu le 7 mai 2026
Thank you so much for the five-star review! We are so glad the location made your Florence experience even more convenient. We hope you’ll come back to see us again soon!
Avis vérifié

10/10 – Excellent

Brad G.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Convenient location, great amenities, felt comfortable. Hosts were very responsive. Thank you!
Séjour de 2 nuits en février 2026
VrboOwner a répondu le 27 févr. 2026
It has been a true pleasure to host you! We are glad to read that you had a nice time with us and we hope to host you again sooner or later!
Avis vérifié

10/10 – Excellent

Nicholas D.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Great central location, walkable to all the main sights. Very clean and cozy. Host was attentive and helpful.
Séjour de 5 nuits en décembre 2025
VrboOwner a répondu le 9 janv. 2026
Thank you for your kind review! We are delighted that you found the apartment clean, cozy, and perfectly located for exploring all the main sights of Florence on foot. It is great to know that our team could be attentive and helpful during your stay, as we strive to make every guest feel well-supported throughout their visit. We would be happy to welcome you back again the next time you are in town! 🥂
Avis vérifié

8/10 – Bien

Kim C.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
This apartment was at a fantastic location. We stayed for 6 days and the host was super responsive to any question. I appreciated the separation of bedrooms, which gave space to all of us. Be aware that one bedroom has only closets and a second bedroom has only a dresser.
Séjour de 6 nuits en mars 2026
VrboOwner a répondu le 2 avr. 2026
Thank you for your review! We are glad you enjoyed our fantastic location and that the layout provided the right amount of space and privacy for your 6-day stay. It is also great to know that our communication was helpful throughout your visit. Regarding the storage, we appreciate you pointing out the different setups in the bedrooms; we try to provide a mix of hanging space and drawer storage across the apartment to accommodate different needs. It was a pleasure hosting you, and we hope to see you again in Florence!
Avis vérifié

10/10 – Excellent

DJ M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Pics don’t do this place justice. It’s absolutely gorgeous and in a fantastic location.
Séjour de 3 nuits en juillet 2025
VrboOwner a répondu le 28 juill. 2025
Thank you so much for your wonderful review! We are absolutely happy to read that you found our place to be up your expectations. It means a lot to us that you feel the pictures don't do it justice! We truly appreciate your kind words and hope to welcome you back again soon.
Avis vérifié

10/10 – Excellent

Luann M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
The communication was exceptional. We enjoyed the location. So thorough with instruction to check in. Holding our luggage was so very helpful. Very clean and large for our family of 5!
Séjour de 5 nuits en octobre 2025
VrboOwner a répondu le 3 nov. 2025
Thank you for your truly wonderful review! We are so pleased that our communication was exceptional and that we could help streamline your arrival with the thorough instructions and luggage holding. It's fantastic that you enjoyed the location. We would love to welcome you back again on your next visit to Florence! 😉
Avis vérifié

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Perfect brief stay

Everything went smooth with our stay. Host was very responsive and helpful at all times. We were 3 couples altogether and all had a fabulous time. We only stayed 2 nights and wish we could've stayed longer!
Séjour de 2 nuits en octobre 2023
VrboOwner a répondu le 9 oct. 2023
Thank you for sharing your wonderful experience! We're delighted to hear that everything went smoothly during your stay. It's fantastic that all three couples had a fabulous time. We would have loved to have you stay longer as well! If your travels bring you back to Florence, we would be thrilled to host you again. Here's to more fabulous moments in the future! 😊
Avis vérifié

10/10 – Excellent

Leigh D.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Marvelous

Would highly recommend!!
Séjour de 3 nuits en juin 2024
VrboOwner a répondu le 12 juin 2024
"Marvelous" - that's music to our ears! Thank you for choosing us! We hope to welcome you back to Florence again someday. :)
Avis vérifié

10/10 – Excellent

Dana W.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Fabulous Firenze

This beautiful space!—A perfect place to spend time in Florence—It has the best of all worlds— Location, comfort, character and hospitality. The team there is wonderful, caring and friendly. Our family enjoyed every minute.
Séjour de 2 nuits en juillet 2023
VrboOwner a répondu le 2 août 2023
Dear Dana we are so happy to read that you had a great time in Florence under any point. It has been a true pleasure to host you and we can't really wait to welcome you again in the future :)
Avis vérifié

10/10 – Excellent

lisa s.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Florence Gem

We had a great time during our stay at this property. It was nicely decorated, clean and had everything we needed to enjoy our 11 day stay with family. The outdoor space was delightful. The bedrooms were spacious and well thought out. The location could not have been better for restaurants.
Séjour de 8 nuits en février 2023
VrboOwner a répondu le 15 févr. 2023
It has been a true pleasure to host you and we are so happy to read that you had a nice time in Florence! We can't wait to welcome you again soon ;)
Avis vérifié

10/10 – Excellent

Stefania F.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Lovely "work from home" apartment

We looked for a property that would allow us to work remotely (strong wifi), sleep well (quiet apartment), and enjoy the life of Florence. This rental was ideal! We had the most wonderful stay and look forward to returning.
Séjour de 20 nuits en octobre 2023
VrboOwner a répondu le 21 nov. 2023
Thank you so much for sharing your experience! It has been a true pleasure to host you and we're delighted to read that our property met your needs. We're thrilled to have contributed to such a wonderful stay and can't wait to welcome you back soon! Cheers to more memorable moments in Florence!
Avis vérifié

10/10 – Excellent

Heidi J.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Vacation in Italy

Very spacious house with beautiful furnishings in a great area. Santo Spirito has many great restaurants, cafes and shops, and it’s a quick walk over the bridge to the Duomo and historic area. Ponte Vecchio is also only a 5 minute walk away.
Séjour de 3 nuits en mai 2023
VrboOwner a répondu le 16 juin 2023
Dear Heidi it has been a true pleasure to host you! We can't really wait to welcome you again in Florence :) Come back anytime!
Avis vérifié

10/10 – Excellent

Nadine Z.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Fabulous Florence Flat

Our family of 5 enjoyed 4 nights at this very comfortable, well appointed & ideally located apartment during our first visit to Florence. Within walking distance of the railway station, major attractions & amenities, it was the ideal place to return to after a long day of enjoying Florence & surrounding areas. Would recommend & hope to return again soon.
Séjour de 4 nuits en mars 2023
VrboOwner a répondu le 18 mars 2023
It has been a true pleasure to host you and we hope that you will come back to Florence sooner or later. A great thank you from all our staff :)
Avis vérifié

10/10 – Excellent

Jane P.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Location is amazing

We had a wonderful stay over the Christmas holiday. The location was perfect with easy access to grocery and really anything we needed. Beds were very comfortable. We did cook and eat in some (holiday) so I did wish the kitchen was more fully stocked. There were only 4 dinner plates. There are stairs (2-6) through out the unit which was not a problem for us but could be for others.
Séjour de 5 nuits en décembre 2023
VrboOwner a répondu le 8 janv. 2024
Thank you for sharing your holiday experience! We're delighted you found the location convenient and enjoyed the comfortable beds. Your feedback about the kitchen inventory is duly noted, and we'll consider enhancing it for a more comprehensive experience. We hope to host you again soon! :)
Avis vérifié

10/10 – Excellent

stacy t.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Beautiful and Charming Florence Apartment!

We loved our stay at Buonarroti! Francesca and Adelaide are amazing to work with and quick to answers any questions or offer suggestions. The apartment is a multi-level old-world charmer with a warm and homey feel. It had everything we needed, and the A/Cs worked great! We particularly enjoyed our mornings and evenings on the private balcony. We loved the location just over the river. It was an easy walk to all the popular sites, but we liked exploring the surrounding neighborhoods as well. We had some of our best meals and gelato around Piazza Santo Spirito. We would highly recommend this property and Newtopique! Thank for a wonderful stay in Florence!
Séjour de 4 nuits en juin 2023
VrboOwner a répondu le 22 juin 2023
Thank you very much for your detailed review. It truly rewards us and we are very happy that you loved the Oltrarno area and Santo Spirito. We have been very happy to host you and we hope to host you again next time you'll come to Florence! :)
Avis vérifié

10/10 – Excellent

John J.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Fabulous Property

I cannot say enough about the absolutely fabulous apartment we stayed in during our trip to Florence. It was spacious and comfortable with a giant living room and private balcony. The balcony was perfect for just relaxing in the evening with a glass of wine and listening to the bustling evening life of Florence going on below. The staff we dealt with went out of their way to assure we felt comfortable and held our hand through the entire process, from booking to payment and key retrieval. The location was close enough to walk to almost everything we wanted to see and was just down the street from a delightful Resturant, a delicious Gelato store and even a small grocery store. Five out of five in every respect. When I return to Florence I can't picture staying anywhere else. Truly a singular, high end experience.
Séjour de 3 nuits en juin 2023
VrboOwner a répondu le 27 juin 2023
Dear John we don't have enough words to thank you for your beautiful words! 🙏We always put all ourselves into this job and this is the best reward ever! So thank you a 1000 times for your review and we really hope to host you again very soon here in Florence 😀
Avis vérifié

10/10 – Excellent

Christian M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Large apartment and good location

Stayed 2 nights here with our family of 5. The apartment is about a 1/2 mile walk to all the important sites of Florence. We loved relaxing on the terrace in the am before setting out for the day and after a long day of touring. Hosts were friendly and stored our luggage until the apartment was ready for us. Communication with the host was great. Prior to arriving we were informed the 1 bathroom was not in working order. Which was fine as there were 2 others to use. After our stay the issued a small refund of the rental fee for the inconvenience which was appreciated. The apartment was very clean. Beds were comfortable and our family had plenty of space. My only recommendation would be for directions on how to operate the washer/dryer. Overall, a fantastic stay.
Séjour de 2 nuits en juillet 2023
VrboOwner a répondu le 17 juill. 2023
We are so glad to read that all was comfy also for your family. It was a true pleasure to host you here in Florence and of course feel free to come back anytime! 😀
Avis vérifié

6/10 – Acceptable

Melissa W.

Points forts : Propreté, arrivée, communication et emplacement.
Points faibles : Exactitude de l’annonce

Nice place but disappointing ending

We enjoyed our time in Florence but the apartment is listed as 3 bathrooms and only two were working. This should have been disclosed (they did reimburse us 130 euros). Also after we left the apartment my husband left several pieces of expensive clothing. I called right away and apparently the clothing was “gone.” I don’t blame the management company but I do blame the cleaning company.
Séjour de 4 nuits en juillet 2023
VrboOwner a répondu le 10 août 2023
We truly appreciate your understanding and feedback. We're pleased to hear that you enjoyed your time in Florence, despite the issues you encountered during your stay in the apartment. We sincerely apologize for the inconvenience caused by the lack of a small bathroom. Your feedback is important to us, and we always take it very seriously. It was our duty to reimburse you for the inconvenience that the lack of a small bathroom caused you. Regarding the clothing, we deeply regret the situation and any frustration it may have caused. We immediately took action upon being notified, and we understand your concern. We sincerely apologize, and we are still working to determine exactly what happened. We continuously strive to improve our services and provide the best experience for our guests. Your feedback helps us better understand areas that need attention. Thank you once again for everything.
Avis vérifié

6/10 – Acceptable

Matt S.

Points forts : Propreté, arrivée, communication et emplacement.

Great location, would benefit from a kitchen refresh

We were a family of 5, inc 3 teenagers, traveling from the USA for a 3 night stay. The accommodation had many benefits, not least being in a great location for seeing the major sights, yet also a quiet neighborhood for the night time. There was a cafe two doors down, and a supermarket a hop and a skip for groceries. We enjoyed the living space and the balcony area. There were plenty of towels, the beds were comfy and everywhere was clean. On the downside, the kitchen was in poor condition with very basic provisions, for example needed a set of knives and chopping boards. The fridge and dishwasher were both very old with the fridge missing a shelf and the freezer needing a defrost. Additionally, the bathroom with the bathtub was small and the shower curtain and tiling mouldy. For this price, it would have been lovely to have basic provisions provided, milk, bread etc and more than a roll of toilet paper. Overall, the accommodation was ok, the location made up for the shortfalls, but I wouldn’t recommend to any friends.
Séjour de 3 nuits en juillet 2023
VrboOwner a répondu le 2 août 2023
Thank you very much for taking the time to write this review which is so very important for us to understand if there is something that we can improve at home. We will immediately take action concerning the kitchen and the bathroom. Unfortunately here in Italy apartments for rent are not allowed to provide any food to guests. Only hotels can provide it and we really hope that in the future this may be extended to apartments for rent. It has been very lovely to host you and we hope that you had an overall nice stay in Florence 😀
Avis vérifié

8/10 – Bien

Holly R.

Points forts : Propreté, arrivée et emplacement.

Great Location and Charm, but issues with bathroom

The location and charm of this apartment was perfect, including an awesome outdoor balcony and elevator for suitcases. But we were not notified that a bathroom was out of order and the bathroom had dirty towels and garbage in it making the mirror area completely unusable. The owner actively communicated with us until I asked for a cleaning service to come and then communication stopped until Monday morning when we checked out. We were issued a partial refund after we complained about the bathroom. It was disappointing. Owner said I was notified but I could not find the email and I received all Other emails regarding our stay. Check if the bathroom is working in all 3 areas before your stay!! Otherwise we did like this apartment and the ease of walking around Florence.
Séjour de 3 nuits en septembre 2023
VrboOwner a répondu le 9 oct. 2023
We apologize for the inconvenience caused during your stay. We regret that you weren't informed about the bathroom issue; we did send notifications to all our guests immediately when the incident occurred, offering refunds to ensure transparency and fairness. We understand the frustration regarding communication and the cleanliness issue in the bathroom; this is not the standard we aim to uphold. We take your feedback seriously and will strive to improve our communication and maintenance processes to ensure a more seamless experience for our guests. Thank you for bringing this to our attention. We're glad you liked the apartment and the convenience of exploring Florence. Your feedback helps us improve, and we appreciate your time in sharing your thoughts.

À propos de l’hôte

Hôte : Newtopique Srl

Image de profil de l’hôte

Langue(s) :

Anglais, Français, Italien, Espagnol, Portugais

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