We were booked for six nights but left a night early because the condition was unacceptable. On arrival, the apartment had not been properly cleaned. There were hairs in the bed, stained sheets and stained pillows. The floors were so dirty our socks, slippers and feet were black within minutes, and the balcony was equally filthy.The kettle contained mould, old food from previous guests was left in the oven, the washing machine had mould inside the drum/seal, the toilet was badly stained, there was mould around the shower and we encountered cockroaches.The listing photos were inaccurate: furniture, loungers and tables/chairs shown were missing, and we were told the photos were old. The pool area had no sun loungers, leaving nowhere to sit except the hard floor. Pool chemicals caused itching, rashes and discoloured swimwear orange/yellow. The complex felt neglected and almost abandoned, with derelict areas and bird mess everywhere. Residents told us it had gone downhill.We contacted the host repeatedly for five days but mainly received automated/AI-style replies saying our concerns would be passed on, with no resolution. We had to buy cleaning products and mop heads, mop the apartment and balcony, deep-clean the washing machine and wash the bedding ourselves.We have photos documenting everything. We eventually had enough and left early, yet received no refund for the unused night. The property was nowhere near the standard advertised and we cannot recommend it.