Host & Stay | Castle View

Thank you for your feedback. We’re pleased to hear you found the location ideal and convenient for local attractions. However, we’re very sorry to learn about the dampness issues and that the cleanliness and overall value did not meet your expectations. Your comments are important to us, and we will ensure they are shared with the relevant team so these concerns can be properly reviewed and addressed. Thank you again for taking the time to share your experience.

Thank you so much for your wonderful review! We're so glad our place worked well for your family Christmas and that everyone had a great time. It's fantastic to hear that the space, kitchen, and location suited your needs. We appreciate the recommendation and hope to welcome you all back soon!

Thank you so much for taking the time to leave such a detailed review. We're really pleased to hear you found the property spacious, comfortable, and well-equipped, and that you enjoyed the location and amenities. It’s always great to know what guests appreciate! We’re very sorry to hear about the issues you experienced during your stay, particularly with the bed in the main bedroom and the lack of a resolution from our side — that’s certainly not the level of service we aim to provide. We also appreciate your comments about the mirrors, the TV dust, and the missing hand towels. These are all being followed up with our cleaning and maintenance teams to ensure they are addressed properly. Your feedback is incredibly helpful, and we agree — with a bit more attention to detail, this property absolutely has the potential to be a 5-star experience. We hope you’ll consider staying with us again and giving us the opportunity to provide you with a much-improved visit.