Marcellino Comfort House by NapoliApartments

Thank you very much, Valérie, for taking the time to leave your feedback. We’re glad to hear that you found Marcellino Comfort House by Napoliapartments to be clean and well-equipped, and that you appreciated its central location — just steps from one of Naples’ most important museums and beautiful churches. That said, we’re truly sorry to hear that the apartment layout didn’t fully meet your expectations. It’s true that some rooms in historic city buildings — like this one — may have limited windows due to architectural constraints, and in this case, the kitchen being windowless and the lack of a traditional living room can affect the experience for families looking to share meals together in a more open space. Your comments are important, and we will use them to improve the clarity of our listing descriptions, so future guests can make fully informed choices based on their needs. We’d love to have the opportunity to welcome you again in one of our 100 accommodations across Naples, Ischia, Capri, and Rome — many of which feature spacious common areas and layouts ideal for family gatherings. And as always, our team is available 7 days a week to help you find the perfect option. Warm regards, Napoliapartments iteam 💙

Dear Craig, thank you for sharing your experience and for choosing one of our facilities! We are happy to hear that you liked the accommodation and found it to be modern, clean, and suitable to comfortably accommodate five people. True, the apartment is in a slightly elevated location, and we always make a point of describing it clearly in the ad: the view and tranquility repay the effort, but we understand that it can be challenging for those with limited mobility or who prefer more accessible solutions. Going forward, we are always available to help our guests find the accommodation best suited to their needs from among more than 100 facilities available in Naples, Ischia, Capri and Rome - some with easy access or elevator access. Our team is available 7 days a week to support you before, during and after your stay. Warm greetings from the Napoliapartments iteam 💙