![Extérieur maison de vacances [été]](https://media.vrbo.com/lodging/125000000/124460000/124452100/124452039/1361db50.jpg?impolicy=resizecrop&rw=598&ra=fit)
Avis provenant d’un site partenaire
2/10 – Terrible
Renee F.
29 août 2026
From the time I arrived, this property was inconvenient and unfit for a guest. ...
From the time I arrived, this property was inconvenient and unfit for a guest. Firstly the key was stored on a separate street, so when arriving from overseas with multiple suitcases and luggage, it made things more challenging. The property was advertised without a lift in the building. It did not mention that there were 3 flights of stairs to the apartment. Again, very challenging with luggage. The apartment itself is dated, old and the bed linen was dirty. the staff had to come and provide new replacements. The hot water in the shower did not function properly. Sometimes when I turned the tap, water came out. Most of the time it didn't. Very inconvenient during Sydney winter. I contacted support who were also very unhelpful. Due to all the problems, they had to send staff out to the property multiple days. Super inconvenient always having to co-ordinate meeting times, or leave the key in the lockbox on a separate street and having to collect it again later. After multiple days of this, I was sick of it. All these things should have been handled before the guest arrived, so it really impacted the quality of my stay. For my last few days, I was very busy and could not keep coordinating maintenance visits any longer. I ended up showering at my friends place and then just sleeping in this property. When I had asked for a refund so I could simply move somewhere else, they refused. They said they had to follow their own processes first. Can you imagine not having any hot water to shower, and then they force you to stay there while they send maintenance people across several days? Absolutely horrible experience. Please please avoid staying here.
