Salt Hay Haven - Fun filled getaway - Wharton's Cove - Walk to the beach!

Thank you for your review Rebecca! We enjoyed having your group stay with us and we hope you loved the beach! We appreciate your suggestions and will pass them on to the owner so we can create an even better stay for you in the future. - Victoria :)

This is in response to a really bad review we received this summer. We understand that when you book one of our beach houses, you are setting aside a special family time for relaxation, rest and for making really happy memories. It is our top priority to provide whatever we can to make your stay comfortable, enjoyable and hopefully, a place where you would want to return for a future family vacation. Unfortunately, during the stay of this visitor, the AC system broke down. We have no control of when such inconvenient situations, such as this, may occur. We do have a contract with a local, reputable service company. They were able to come to the property promptly but told us that a part was needed. They were going to order it, but we weren't satisfied, because it would take longer than we were willing to make our guests wait. We had several employees hunting desperately, for free-standing, non-window AC units. We were relieved to have found 3 of these and were on our way to transport them to the beach house. We scoured two states trying to locate the repair part ourselves. We were willing to travel 300 miles to pick it up and get it delivered. Fortunately, we found a part more readily available and immediately had it installed. Due to the pandemic, there is a limit of supplies, but despite the setback, we were able to have the AC “up and running” the next day. We don’t know why there was a shortage of soap, toilet paper, etc. The cleaning company has been instructed to leave adequate supplies. We extended an offer to the guest, that they could stay throughout the weekend into the next week, or they could book a week for a future holiday, free of charge. We understand the beach houses have Route 1 in front. Yes, this isn a busy road to cross. However, just on the other side, is an amazingly, beautiful PRIVATE beach. The windows to the house are double-paned and insulted. We never heard this complaint before regarding the traffic noise. Finally, this unhappy guest threatened to give us a bad review (turns out, a REALLY BAD review) if we didn’t refund him back a substantial amount of his payment. We invite you to come to one of our 2 beautiful beach houses on Salt Hay Drive, in Wharton’s Cove. It is our earnest desire to help make this one of your best, most unforgettable getaways EVER!!