7 chambres4 salles de bain ou plus20 personnes391.3 m²
Commodités populaires
Baignoire à remous
Cuisine
Laveuse
Sécheuse
Animaux de compagnie acceptés
Climatisation
Explorez la région
Gatlinburg, TN
Chapelle sur Honeymoon Hills
Place, Chapelle sur Honeymoon Hills
4 min en voiture
Morning Mist Village
Place, Morning Mist Village
6 min en voiture
Feu de circulation #2A
Place, Feu de circulation #2A
6 min en voiture
Knoxville, Tennessee (TYS-McGhee Tyson)
Airport, Knoxville, Tennessee (TYS-McGhee Tyson)
70 min en voiture
Chambres et lits
7 chambres (20 personnes)
Chambre 1
2 canapés-lits (doubles)
Chambre 2
1 très grand lit
Chambre 3
1 très grand lit
Chambre 4
1 très grand lit
Chambre 5
1 très grand lit
Chambre 6
1 très grand lit
Chambre 7
1 très grand lit
Chambre 8
1 lit superposé (1 place)
4 salles de bain, 2 salles avec toilette et lavabo
Salle de bain 1
Salle de bain 2
Salle de bain 3
Salle de bain 4
Salle de bain 5
Salle de bain 6
Espaces supplémentaires
Terrasse en bois ou patio
Véranda ou lanai
Cuisine
Balcon
Salle à manger
À propos de cet hébergement
Great Smoky Lodge, 7 BR, Nouvelle construction, Animaux domestiques, WiFi, Hot Tub, 20 personnes
Si votre escapade de rêve se trouve dans une cabane en rondins de luxe dans un cadre serein à Smoky Mountain, voici l’occasion de le réaliser. Récemment reconstruit à un niveau exceptionnel, le Great Smoky Lodge offre de nombreux équipements dans ses 4 500 pieds carrés. De plus, il offre une vue spectaculaire sur le mont LeConte depuis ses trois ponts arrière et sur Gatlinburg depuis son porche et son balcon. Et comme il peut accueillir jusqu'à 20 personnes, vous pouvez inviter des amis et votre famille. Amenez aussi vos amis à 4 pattes et les membres de votre famille. la loge de 3 étages accepte les animaux domestiques! Il y a même un chargeur de voiture électrique dans le parking!
Commençons notre visite de Great Smoky Lodge avec les 7 chambres. Six des chambres comprennent un lit king-size avec un lit en rondins; le septième a des lits superposés queen-size, le rendant idéal pour les enfants. Les murs en planches de bois, les couettes douillettes et le décor de la cabine classique incarnent le charme montagnard, mais lorsque vous vous installez sur les coussins moelleux pour regarder un film diffusant des chaînes premium sur la TV HD ou surfer sur le Web via le Wi-Fi gratuit, vous vous sentirez mieux. comme si vous étiez dans un hôtel 5 étoiles. Les deux chambres au dernier étage offrent un équipement supplémentaire: des portes qui s'ouvrent directement sur le balcon. Commencez votre journée en regardant le lever du soleil au-dessus des montagnes; terminez votre soirée avec un bonnet de nuit au clair de lune. Trois autres chambres ont leur propre salle de bain, bien que le lodge dispose de cinq salles de bain complètes et de deux demi-bains au total, vous n’aurez pas à vous aligner dans le couloir pour prendre une douche.
Deux autres personnes peuvent dormir dans le salon du loft et deux autres dans la salle de jeux en bas; chacun a un canapé en cuir qui s'ouvre dans un lit. Les enfants mendieront probablement pour pouvoir dormir dans l’un ou l’autre espace. Le salon à l'étage sert également de salle de jeux avec une table de baby-foot et une table d'arcade pour 2 personnes, ainsi qu'une grande télévision à écran plat. La salle de jeux en bas offre encore plus d’options de divertissement. Lorsque vous ne tirez pas au billard, vous pouvez vous battre �� l’une des deux arcades ou à la table de hockey sur air. Vous pouvez également prendre un verre et une collation au bar, avec micro-ondes, et vous installer sur le canapé pour regarder le match en haute définition sur un téléviseur HD de 55 pouces ou vous asseoir à la table de pub pour une partie de cartes.
Le Great Smoky Lodge possède également une salle de cinéma maison. Ses neuf sièges de style cinéma vous permettent de regarder un film ou un match sur le grand téléviseur à écran plat dans le plus grand confort. Les chaises sont très confortables. vous souhaiterez peut-être rester dans la pièce même lorsque vous ne regardez pas la télévision.
Peut-être que le meilleur endroit pour traîner, cependant, est dans les spas du pont. Great Smoky Lodge en a deux pour que tout le monde puisse savourer les jets d’eau bouillonnante après une journée de travail. Si vous vous laissez aller pendant la journée, vous aurez une vue de premier rang sur le mont LeConte; la nuit, vous pouvez admirer le dais des étoiles. Là encore, vous n’êtes pas obligé d’être dans un bain à remous pour savourer la vue: les ponts sont remplis de rockers et de chaises.
La vue est splendide depuis la grande salle également, grâce à la richesse des grandes fenêtres. Lorsque vous n’admirez pas les somptueux canapés en cuir et le fauteuil inclinable en cuir, vous pouvez regarder la télévision tout en admirant la lueur du foyer électrique. En plus du salon, la grande salle englobe la salle à manger. Avec une paire de tables de 7 pieds de long et un bar, la salle peut accueillir tout le groupe à la fois. Il est tout aussi important de noter que la cuisine a tout ce dont vous avez besoin pour accueillir une foule, y compris deux réfrigérateurs / congélateurs en acier inoxydable, deux fours / cuisini��res, deux micro-ondes et deux lave-vaisselle.
Lors de votre séjour au Great Smoky Lodge en été, vous aurez un accès gratuit à la piscine communautaire à proximité. Et il reste encore beaucoup à faire en voiture: le parc national des Great Smoky Mountains, le Gatlinburg Arts & Crafts Loop, une station de ski, des terrains de golf, une tyrolienne, un aquarium…
Faites de vos vacances de rêve une réalité: réservez votre séjour au Great Smoky Lodge et commencez à faire vos valises!
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
À propos du quartier
Gatlinburg
L'hébergement cette cabane vous attend pour un séjour exceptionnel à Gatlinburg, plus précisément près de parcs de loisirs, à la montagne. Si les célèbres Titanic Museum (musée sur le thème du Titanic) et Dîner-spectacle Dolly Parton's Stampede sont des hauts lieux culturels, les non moins sympathiques Aquarium Ripley’s Aquarium of the Smokies et Parc à thème Anakeesta comptent parmi les attractions les plus populaires des environs. Vous voyagez avec des enfants ? Alors, partez faire un tour du côté des Gatlinburg SkyPark et Parc aquatique couvert de Wild Bear Falls. Les points d'eau des environs sont le décor idéal pour vous adonner à de nouvelles activités telles que le jet-ski et le kayak tandis que les amoureux d'aventures en plein air pourront plutôt opter pour la randonnée et les balades en vélo.
Chapelle sur Honeymoon Hills - 4 min en voiture - 2.7 km
Morning Mist Village - 6 min en voiture - 3.8 km
Feu de circulation #2A - 6 min en voiture - 5.0 km
Parc aquatique couvert de Wild Bear Falls - 9 min en voiture - 8.0 km
Aquarium Ripley’s Aquarium of the Smokies - 9 min en voiture - 7.7 km
Transport
Aéroport de Knoxville McGhee Tyson (TYS) - 74 min en voiture
Restaurants
Southern Comfort - Westgate Resort - 11 min en voiture
McDonald's - 8 min en voiture
Lobby Bar - 10 min en voiture
Chesapeake's Seafood And Raw Bar - 9 min en voiture
Little House of Pancakes - 6 min en voiture
Foire aux questions
Pet-Friendly Luxury Cabin with Mountain Views, Gourmet Kitchen and Home Theater! accepte-t-il les animaux de compagnie?
Oui, cet hébergement accepte les animaux de compagnie. Certaines restrictions peuvent s’appliquer, veuillez communiquer avec l’hébergement pour obtenir plus de détails.
Combien cela coûte-t-il de séjourner à Pet-Friendly Luxury Cabin with Mountain Views, Gourmet Kitchen and Home Theater!?
En date du 28 avr. 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement Pet-Friendly Luxury Cabin with Mountain Views, Gourmet Kitchen and Home Theater! le 28 mai 2026 commencent à 757 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.
À quelle heure est-il possible d'arriver à Pet-Friendly Luxury Cabin with Mountain Views, Gourmet Kitchen and Home Theater!?
L’arrivée est possible à partir de 16 h.
À quelle heure doit s'effectuer le départ à Pet-Friendly Luxury Cabin with Mountain Views, Gourmet Kitchen and Home Theater!?
Le départ est à 10 h.
Où se situe Pet-Friendly Luxury Cabin with Mountain Views, Gourmet Kitchen and Home Theater!?
Chalet rustique de type familial de Gatlinburg se trouve dans les montagnes, à moins de 5 km des sites suivants : Feu de circulation #2A et Chapelle sur Honeymoon Hills. Les points d'intérêt suivants sont également à moins de 10 km : Aquarium Ripley’s Aquarium of the Smokies et Parc à thème Anakeesta.
Avis
9,2
Merveilleux
Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Great house, very comfortable and great views!
Jonathan T.
Séjour de 3 nuits en octobre 2025
VrboOwner a répondu le 17 oct. 2025
Thank you for your positive feedback! We're pleased to hear that you enjoyed the house and its views.
Avis vérifié
10/10 – Excellent
Beth B.
4 déc. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
The house exceeded our expectations and was very comfortable for our family Thanksgiving! Having 2 of everything in the kitchen with lots of room to move made making T-giving dinner an ease for our group of 13.
Beth B.
Séjour de 4 nuits en novembre 2025
VrboOwner a répondu le 4 déc. 2025
Thank you for the positive feedback! We are thrilled to hear that the house exceeded your expectations and provided a comfortable setting for your family Thanksgiving. We are delighted that the kitchen setup made preparing the dinner easy for your group. We hope to host you again in the future!
Avis vérifié
10/10 – Excellent
larry b.
21 juin 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Family Vacation 2024
Great property. Great views, easy access. To Downtown Gatlinburg, and Piegon forge. Great Vacation stop
larry b.
Séjour de 6 nuits en juin 2024
Avis vérifié
10/10 – Excellent
Amanda H.
28 mars 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Outstanding Trip to Gatlinburg!
This property was absolutely incredible! Any questions we had were answered via text message. The communication was efficient and we couldn’t be happier with our choice to book here!!! 10/10!
Amanda H.
Séjour de 5 nuits en mars 2025
Avis vérifié
10/10 – Excellent
John and Julie R.
25 juin 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Amazing home and Mountain View’s
WOW!!! All I can say was this home was amazing!! The views can not be beat!! With seven bedrooms - there was plenty of room for our family of 10 adults!! The kitchen was well stocked and had double everything- double refrigerators, double dishwashers, ovens, microwaves, charcoal grills, etc! Loved sitting on the decks reading and enjoying the views, sitting in the hot tubs, using the movie theater room to play Jack Box, playing pool, air hockey, and the arcade games!! Just a short drive to downtown Gaitlandburg too!! Would definitely come back and stay again!!
John and Julie R.
Séjour de 5 nuits en juin 2025
Avis vérifié
10/10 – Excellent
James O.
6 févr. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Loved it!
This cabin is awesome! We had a large group and there was plenty of room for everyone! It comes well stocked with everything you need! Will be planning another trip soon! Communication with landlord was easy and quick!
James O.
Séjour de 3 nuits en janvier 2025
Avis vérifié
10/10 – Excellent
Mark B.
2 oct. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Family Trip
Had a great time. House was excellent. Only complaint at all was that there was no can opener or wet bar.
Mark B.
Séjour de 3 nuits en septembre 2023
Avis vérifié
8/10 – Bien
Keven H.
27 sept. 2023
Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.
Perfect
Enjoyed it
Keven H.
Séjour de 2 nuits en septembre 2023
Avis vérifié
10/10 – Excellent
LaTorey F.
5 juin 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Family Vacation 2024!
This cabin was remarkable😎 We loved every inch of this place. We encountered no problems the whole entire stay. Everything was clean, roomy, and the cabin had everything we needed. We enjoyed our stay and if we were to come back to vacation this would be the place again. It was 18 of us and it was more than enough room for us all. We Truly enjoyed ourselves.
LaTorey F.
Séjour de 3 nuits en juin 2024
Avis vérifié
10/10 – Excellent
Bryan R.
2 mars 2020
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Two thumbs up
Everything was great
Bryan R.
Séjour de 7 nuits en février 2020
Avis vérifié
10/10 – Excellent
Intan M.
16 nov. 2019
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Great Cabin for Extended Family!
This cabin was just perfect for our extended family to spend a fun weekend together. We had 7 couples, and 6 kids under 5, and the cabin was perfect to host us. We loved the kitchen (which had 2 of everything!), the spacious rooms, the entertainment areas, and the VIEWS. It was perfectly secluded so that we could really enjoy family time together. We would definitely come back!
Intan M.
Séjour de 2 nuits en novembre 2019
VrboOwner a répondu le 19 sept. 2023
Thank you for taking the time to provide feedback. We are glad you enjoyed your stay and hope you will stay again.
Avis vérifié
10/10 – Excellent
Tracy B.
1 avr. 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
My Fave ❤️
Beautiful mountain views. The grandchildren loved the gameroom and theater room. This cabin become my family mountain retreat. See ya in October!
Tracy B.
Séjour de 4 nuits en mars 2024
Avis vérifié
10/10 – Excellent
Miranda L.
12 août 2022
Points forts : Propreté, communication, emplacement et exactitude de l’annonce.
Great cabin!!
We absolutely loved the views and the cabin was wonderful for our whole extended family! The theatre room and arcade games were fantastic. The kitchen was well equipped with everything but spices. Loved having 2 sinks, 2 dish washers and 2 refrigerators! Great place to stay with a big group!!!! Highly recommend
Miranda L.
Séjour de 5 nuits en août 2022
VrboOwner a répondu le 19 sept. 2023
Thank you for recommending our home to future guests. And we hope to see you all again as well!
Avis vérifié
10/10 – Excellent
Martha B.
6 oct. 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Wonderful Cabin
Our extended family of 15 stayed in this beautiful cabin for four nights. We had a storm move through for two days of our stay and had to remain indoors. The house was so spacious we never felt we were on top of each other. The kitchen was the best stocked of any place I have rented. We did learn, though, that bears can open car doors if unlocked so make sure you keep your doors locked if you rent this property. The view is amazing!
Martha B.
Séjour de 4 nuits en septembre 2024
Avis vérifié
10/10 – Excellent
Michal L.
27 mars 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Incredible view, great location
We loved our stay at the cabin! We were traveling with 3 other families, 19 of us total, and there was plenty of room for all of us. Quick drive into both Gatlinburg and Pigeon Forge, and a great view of Gatlinburg from the balcony. The kitchen was amazing - double fridges, dishwashers, sinks, and coffee makers! Evenings by the fire were a great way to wind down after a busy day. Kids had a blast in the game room, and watching movies in the theater. Loved the oversized bunk beds too! Thanks for an incredible stay - we highly recommend this cabin!
Michal L.
Séjour de 4 nuits en mars 2023
Avis vérifié
8/10 – Bien
Tammy N.
27 janv. 2021
Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.
50th Birthday
Great house in a great location. We celebrated my husbands 50th birthday with 5 families. We had plenty of room too spread out. The "double" items in the kitchen are wonderful for a large group. I have read in other reviews that the house next door was noisy due to partying. Same with our stay but we didn't mind.
Tammy N.
Séjour de 3 nuits en janvier 2021
VrboOwner a répondu le 19 sept. 2023
Thank you so much for this 4-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Avis vérifié
6/10 – Acceptable
Marcus A.
27 déc. 2022
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Great cabin
Everything about the cabin was great, Beautiful layout very spacious, only negative thing about the cabin was no generator and the weather had got very cold and our power blinked on and off every 2 to 3 minutes and the heat would never warm up in the cabin . we couldn’t cook nor stay warm and that kind of destroy the family gathering and the fireplace was electric so it did no good
Marcus A.
Séjour de 4 nuits en décembre 2022
VrboOwner a répondu le 19 sept. 2023
Thank you Marcus for letting us know about these issues! I will be sure to let our office know what all went on. I do see that we were in communication with you during the stay. But there should have been more done to assist you all in getting those things to work. We appreciate your patience with us and please reach out if there is anything else we can do!
Avis vérifié
10/10 – Excellent
William T.
31 juill. 2023
Points forts : Propreté, arrivée, communication et exactitude de l’annonce.
Spouse
We had 20 staying in the house ages 7-70. Is was very well stocked with kitchen supplies that we needed. One of the hot tubs had a leak that was suppose to get fixed. When we left no one was there to fix it. We had to keep adding water. We saw bears daily. Over all a very good vacation.
William T.
Séjour de 6 nuits en juillet 2023
Avis vérifié
10/10 – Excellent
Ann K.
18 juin 2025
Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.
Spacious Accommodations with Amazing Views!
Perfect for a large group with stunning views!We had a great stay with our group of 14—there was plenty of space for everyone to spread out and relax. The mountain views were absolutely incredible, and we really appreciated the thoughtfulness of having multiples of everything—two hot tubs, extra appliances, and a fully stocked kitchen that made cooking for a crowd easy.The cabin was well laid out and accommodating, and everything worked as promised except for the arcade game on the 3rd floor (not a big deal since the kids weren’t upstairs much anyway).A couple things to note: we didn’t realize how close the neighboring cabins were. It would’ve been nice to have some kind of privacy screen on the side decks since we could see and hear the neighbors clearly. Also, a broom on each deck would’ve been helpful for knocking down spider webs in the morning.One area for improvement: communication with the property management was slow. It often took hours—or even a full day or more—to hear back, so having a more direct way to reach someone while on-site would’ve made the experience smoother.Overall, this cabin was beautiful, well-equipped, and a great fit for our group. We’d absolutely recommend it!
Ann K.
Séjour de 4 nuits en juin 2025
Avis vérifié
10/10 – Excellent
Reenie S.
16 oct. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Next Level
The house and views were absolutely stunning. The kitchen was huge. The beds and the bathrooms were comfortable and clean. The lower level provided plenty of gaming entertainment. It was perfect for 13 of us! The only complaint some of the guests had was when the A/C was running upstairs, it sounded like a "freight train". We did get fussed at for playing acoustic guitars from the deck--at 6pm--because of the noise. We were there for a show in Knox. If we ever go back, we will rent again. It was definitely a "Next Level" place to stay in GAT for a large group.
Reenie S.
Séjour de 3 nuits en octobre 2023
Avis vérifié
10/10 – Excellent
Voyageur vérifié
31 mai 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Team Building @TN
Driving to the property was like driving into the mountains of Cancun making my heart beat faster with every sharp turn while driving at a 90 degree incline it felt like. I come from a flat land state. But once you see the 3 story cabin with all its greenery and blue clouds was just amazing. Then to walk into the cabin with the perception of the description online was nothing compared to the actual cabin itself. Every turn, door, hallway, room and deck there was a beautiful sight to enjoy and relax in. This was a wonderful and relaxing trip for all involved for the company's team building experience. With Gatlinburg only a 3 minute drive with restaurants and rides it is defiantly a 2 day trip for sure.
Voyageur vérifié
Séjour de 3 nuits en mai 2023
VrboOwner a répondu le 19 sept. 2023
Thank you for taking the time to share your positive review! We're glad to hear that you had a great experience at the complex. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. Thank you once again for choosing our property, and we hope to have the opportunity to host you again soon!
Avis vérifié
10/10 – Excellent
Jeff R.
30 sept. 2019
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Amazing house/Amazing views
My wife found this property for our family vacation planned for September, 2019. Wow, what an amazing house. We had 11 people. Let me start with the views, they are simply amazing. We spent a lot of time during the week just sitting on the decks admiring the beautiful mountain views. There are 3 different decks and the top two have 9 chairs each to sit in. The bottom deck has two hot tubs.
We used the kitchen a lot and it is wonderful. There are two of everything; two ovens, two microwaves, two dishwashers, two sinks, two coffee makers, two refrigerators and plenty of dishes.
The bedrooms (1 on the middle floor, 2 on the bottom and 4 upstairs) were all used and there isn't a bad bedroom in the house. If noise bothers you when sleeping, consider brining a floor fan. We did and didn't hear anything.
The location is perfect. The views are amazing. The house sits at the top above all other homes and you see nothing but mountains. It's close to downtown Gatlinburg (5-10 minutes). It's close to a grocery store (Food City).
Overall, we loved this place. Our family loved this place. We were sad to leave.
The only slightly negative thing that I can say is that some of the dishes in the cabinets were dirty. But no big deal. We just washed them again.
I read other views and many people were complaining about bugs and noise from construction next door. There were lots of spiders in the corners of boards above each deck and around the deck posts. There were wasp nests also. But, there was bug spray in the panty and I used it to pretty much eliminate everything. Chill out, you're in the woods. There will be bugs. As for the construction noises, there was some, but they weren't that loud and the fan we brought helped.
We would definitely rent this house again. It's beautiful, the views are beautiful and our family had an amazing time and created some great memories and the house was a big part of that.
Jeff R.
Séjour de 7 nuits en septembre 2019
VrboOwner a répondu le 19 sept. 2023
Thank you for taking the time to provide feedback. We're glad to hear you enjoyed your stay. We hope you will stay again.
Avis vérifié
4/10 – Médiocre
Kelsey D.
23 mai 2019
No Air on 2 out of 3 floors !! HIGHLY DISAPPOINTED IN THIS COMPANY
When we arrived it was very warm in the cabin, we turned the air down to 72. The 2nd floor started to cool down (only 1 bedroom on this floor with working air) but the bottom floor and upper floor NEVER cooled down. Called the office, was told they would send a service man out. They sent someone to bring 7 box fans to us that night, stated that the units were under warranty & they would need to contact company that put them in. 4 bedrooms was on the top floor with no air & had to sleep in 88 degree weather....miserable needless to say!!! bottom floor had 2 bedrooms 88 degrees also. Kept having to call the office starting Sat. morning & kept being told that someone would call me back......I placed many, many, many calls that day!!!! At 3:00 that day *(Saturday) , still no one had called & nothing had been done!!!!! By this time I was frustrated knowing that nothing was going to be done!!!!! Was told they sent tech out, but found out that the units were under warranty, (well they already knew that Friday night when I called)!!! By this time I had requested to be moved to another cabin, but nothing was available. They did get bottom unit working. But nothing for upper level, were main bedrooms were. At 8:00 pm Sat. night they brought 1 portable air condition unit that had to be vented out of a window and had to place fans on upper level. Thank the good lord the weather was a little cooler that day so temperature was 76 that night. So very disappointed in how the situation was handled, I never received the first call back, I had to generate all calls. This cabin was costly for the situation to be handled like it was, I started out understanding, but became frustrated when NO one was responding! Had they have responded differently, I would not have let this review. I have left a message, still waiting on response since Monday & it's Wed. !!??!! HIGHLY DISAPPOINTED IN THIS COMPANY
Kelsey D.
Séjour de 2 nuits en mai 2019
VrboOwner a répondu le 19 sept. 2023
Hello Kelsey,
We thank you for taking the time to share your feedback with us. We understand how disappointing it can be when inconveniences arise during a vacation. This is not the experience we ever want our guests to endure and we apologize if that was the case for you. Our goal is to provide our guests with a rememberable guest stay and it pains us to know that we were unable to provide this for you you. Guest satisfaction and comfort is something we take undoubtedly seriously and we will continue any and all discussions to ensure that we are bringing our guests the best vacationing rental experience that they deserve. The communication was dropped and for that we extend our deepest regrets. As things are under warranty, we must go through certain channels and procedures and we understand your discontent with the whole situation. We let you down. Understanding that you may be reluctant to return, we do hope that you will reconsider in the future, allowing us to make things right for you. We are reviewing each of your comments as we continue to move forward. It is our goal to make sure that the issues do not occur again in the future. If you would like to share any further comments regarding your stay, please feel free to reach out to us as we want to ensure all concerns have been addressed. Again, we do appreciate your comments. This is how we can continue to improve the guest stay and if given the opportunity to host you once more, it would be our pleasure to showcase to you the improvements for your next vacation getaway.
Avis vérifié
8/10 – Bien
Tracy R.
26 oct. 2019
Points forts : Arrivée, communication, emplacement et exactitude de l’annonce.
Beautiful Property
Positives: The house and location were wonderful. The kitchen was truly fully stocked w utensils and gadgets, including one crockpot. Having 2 ovens, microwaves, dishwashers etc makes for much easier meal planning. The master was on main floor and having multiple bedrooms and bathrooms gave our family of 12 privacy for an enjoyable experience. The construction next door appears almost complete and didn’t bother us at all. We could barely hear the crew working and parking was never an issue as there is TONS of space. The panoramic views of the mountains and wildlife were fantastic, as you are at the top of one of the mountains. All the tv’s were crystal clear and we had zero issues w wifi, cable or cell phone service for that matter. Ive seen in other reviews where bugs have been troublesome but we never saw a single bug anywhere. (I read where a previous renter had the millipedes problem and i know that can happen w new construction if they build on top of a nest as we had that happen w a new build many years ago.)
We visited in October and temps were ranging from 50s overnight to 80s during day and our air conditioning worked flawlessly.
Slight Negative: We called the property management a couple days prior for the door code and there was quite a bit of confusion (on their end) as to how their app functioned and what would be detailed within the app. The woman we spoke with was very pleasant and did her best to see that we had this resolved quickly. Just a small communication flaw and i am sure they manage a great deal of properties.
Negatives: Our only negatives to this property would be the floors were very dirty and you wouldn’t know unless you walked barefoot (or w socks) and ended up w black feet after sometime so each night we made the children rewash feet before crawling into bed. The property furnished some beds w just sheet and others had sheets plus super thin quilts. We called other family enroute and told them to bring more blankets (yes we scoured all accessible areas for extras, we found 2 thin quilts). There also needed to be more towels. We had 12 people in our party and we likely were given 12 towels total which is not enough for anyone who needs a hair towel (most women need 2 towels).
We would stay at this property again but we would bring extra blankets, towels, and slippers for all. The housekeepers really need to hand scrub the floor now and then to remove the black film.
Tracy R.
Séjour de 4 nuits en octobre 2019
VrboOwner a répondu le 19 sept. 2023
Thank you for taking the time to provide feedback. We will check the floors. We're glad you enjoyed your stay and hope you will stay again.
Avis vérifié
10/10 – Excellent
Danielle H.
12 avr. 2026
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
We had an amazing and comfortable stay in the most beautiful cabin. It had the most incredible view!
Danielle H.
Séjour de 3 nuits en avril 2026
VrboOwner a répondu le 27 avr. 2026
Thank you for sharing such kind feedback about your stay. We are very glad you found the cabin comfortable and enjoyed the view. We hope to welcome you back again in the future.
À propos de l’hôte
Hôte : VTrips
Langue(s) :
Anglais
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