Lower-level riverfront condo - close to everything in downtown Helen

Thank you for sharing your review with us. We regret to hear that your stay didn't meet your expectations. We value your feedback on the temperature control, noise from the unit above, and cleaning concerns. Please note that, as stated in our listing, the thermostat control is in the unit above, but the owners can remotely access the AC to assist guests in the lower unit with regulating the temperature when needed. Please know we strive to provide every guest with a relaxing stay, and while surrounding noise is often out of our control, we always make an effort to remedy noise complaints when notified. The concerns regarding the cleanliness of the home have been shared with our housekeeping team. We value your insights as they help us understand the guest experience better, and we hope to have the opportunity to impress you in the future.

Thank you for your feedback. We’re glad you shared your experience, and we’re sorry the noise and layout impacted your stay. We appreciate your input and will use it to help improve future guest experiences.

Thank you so much for taking the time to share your feedback with us. We're glad to hear that the washing machine repair was handled promptly to help make your stay more comfortable. We appreciate your suggestion regarding adding a dining table in the living room area and will be sure to pass this along to our local team for consideration. Regarding the terrace, we apologize for any confusion about its availability. We will review the listing details to ensure they accurately reflect the amenities offered. Thank you also for bringing the shower floor cleaning and the loose handrail to our attention. We have notified our housekeeping and maintenance teams to address the mildew and secure the handrail as soon as possible. We look forward to welcoming you back for another wonderful getaway in the future.

Diane, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. Please know that our guest services team is working on the issues reported and will have them addressed as soon as possible. We hope to have the opportunity to better impress you in the future!

Thank you so much for taking the time to share your detailed feedback with us, Tiffany. We’re glad to hear that you appreciated the property’s convenient location near Main Street, tubing spots, and local restaurants—it’s always wonderful when our guests can easily enjoy the best the area has to offer. At the same time, we’re truly sorry to learn about the challenges you experienced during your stay. We sincerely apologize for the discomfort caused by the shared HVAC controls with the upstairs unit, the noise from neighbors, and the presence of dog waste in the yard. We also regret that the lack of a relaxing sitting area near the river, the limited river view, and the absence of a porch impacted your ability to fully unwind. Additionally, we understand how the smaller size of the condo, the worn and uncomfortable couch, and the lack of window coverings contributed to a feeling of exposure and diminished comfort. Please know that your thoughtful and candid comments have been shared with our local team for careful review. We are committed to addressing these concerns and making improvements wherever possible to enhance the experience for future guests. We truly value your feedback as it helps us grow and better serve our guests. We hope you will consider staying with us again so we can provide you with a more comfortable and enjoyable visit.

We're sorry if you were expecting use of the screened porch. It is not mentioned or advertised in the listing, nor are feature photos provided, since it is not available for guest use. Thank you, Sherry!

Thank you for letting us know about your concerns, Rhonda. Our sincere apologies for the inconvenience, knowing that you are looking forward to your vacation and yet you had to go through this. We have informed the local operations manager of these, and we are waiting for their response. We understand this is important to you, and we value your feedback to improve our service.

Brian, we are disappointed to hear of the negative experience you had while using our services. Please know this is not commonplace or the high standard that we hold ourselves to. We have provided your valuable feedback to our local manager. Our manager has confirmed the AC is in good working order and has requested the owner lower the temperature to attempt to make for a more pleasant stay for our guests. We will look into the hot water to make sure it is in good working order throughout the home. We apologize for the inconvenience and hope we have the chance to impress you in the future!

Jeff, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!

We are sorry your stay was anything less than perfect, Terrie. Our management team was happy to adjust the heater for you during your stay, but we are sorry this was not sufficient. We will look into adding space heaters for the home, and we'll also make sure we’re paying close attention to the issues you raised here to the best of our abilities going forward- so that future guests can experience this wonderful home without any distractions. We hope to have the opportunity to deliver a hassle-free stay for your next getaway!

Thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We apologize that you were cold in the condo at night. We appreciate you letting us know there is room for improvement, and we'll pass your comments regarding bed comfort onto our management team for consideration. We hope to have another chance to impress you in the future!

Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!