The apartament was good overall. The kitchen clean and organized and the utensils in good shape.
Overall, our stay was pleasant, but there are a couple of points that could be communicated more clearly to future guests.
First, it was not evident from the listing that access to the property is only via stairs. This can be inconvenient when carrying luggage or transporting other items, so it may be worth mentioning more prominently in the property description.
Second, at checkout we were charged for stains found on some facial towels and the duvet. Unfortunately, we did not inspect these items upon arrival, and there was no practical way for us to determine whether the stains were already present before our stay. While the administration explained the protocols they follow to monitor the condition of the linens, guests have no means of independently verifying this information after the fact.
To avoid misunderstandings, it may be helpful to encourage guests to inspect and report any existing damage or stains immediately upon arrival. In situations like these, trust is important, but having a way to verify the condition of items at check-in would provide greater transparency and peace of mind for both guests and management.