Mountain Lodge 1st Floor - Ski-in/Out - Mtn View - Pvt Parking

Thanks for your review!

Thanks for your review! We tend to agree the view is the best on the mountain!

Thank you for the review! We do not provide Keurig pods or grounds, but filters should be free at the front desk.

Thanks! Hope to see you again!

Thanks for the review. It was a pleasure hosting you! There is an option on the Roku to select Live TV or Cable Box that should allow guests to access the cable channels. The cable channels can sometimes be spotty, so we wanted to provide access to streaming platforms, too.

Thank you! We love the view, too.

Thank you for the review! We love summers at Snowshoe and repeat guests!

Thank you for the review! Guests should receive a welcome packet/email from VBRO prior to stays, so we will verify that is going out properly. We try to update a few items every summer, so we will take a 2md mirror into account.

We are glad you had a great stay! We try to make small, additional tweaks to the unit every year. We also have small kids, so can speak first hand to the arcade (since they tried to live in there pre-Covid). The way the walls are designed disburse any noise going on inside the arcade, so the unit stays quiet. Hope to see you all back at ML!

Thank you for your feedback. We strive to provide clear and proactive communication to help our guests have a smooth stay, and we want to clarify a few important points for future guests reading this review. Our Welcome Guide provides the exact address to the condo building, and both our listing description and Welcome Guide clearly outline check-in and check-out times in multiple locations to ensure visibility. The Welcome Guide is sent via email 2–3 days prior to arrival to allow guests time to review important details before traveling. We did not receive any questions from this guest about our specific unit or the condo building either before or during the stay, which would have allowed us the opportunity to assist. The property is located in a remote mountain area within a National Quiet Zone where cellular service is extremely limited, so we strongly encourage guests to review arrival instructions and plan accordingly prior to travel. If we had been notified about any bedding concerns such as a stain or glitter, we would have immediately contacted our building housekeeping team to deliver a clean replacement set to the unit. We are always available to help and encourage guests to reach out at any time before or during their stay so we can ensure the best possible experience.

We apologize the stay did not meet all of your needs and hope you will still consider Mountain Lodge or us in the future. We wish you would have reached out during the stay regarding the smell as we could have had our cleaning crew come by the room and given us a chance to address the issue with the guest who stayed prior to you. Please note all the rooms in Mountain Lodge are non-smoking; smoking is not even permitted on the balconies. We take smoking in the room very seriously as our family would not want that when visit either. The arcade does have sound proofing, and we have not noticed any issues with noise with the arcade in our previous personal stays. However, there are posted quiet hours, so if issues arise, we encourage guests to reach out to us or to the front desk as building personnel can assist. Lastly, we do specifically state in our listing that we are not affiliated with Snowshoe and guests must visit the Snowshoe site for their lift tickets, etc. This is the same for any condos not booked directly through Snowshoe. Thank you for the feedback as we will discuss these issues with our cleaning team and the building management.

We again apologize for the issue with the water. We feel your frustration, especially given the temperatures during your visit. Due to the deep freeze/abnormally, below freezing temperatures experienced on the mountain during your stay, the majority of our building (not just our unit) as well as several other buildings on the mountain experienced frozen and burst water pipes and maintenance teams and utility companies were working as diligently as possible to restore water access across the mountain. The water access to the building was fixed by the next day. We communicated with you through the VRBO app where you indicated that you did not reach to us about the water outage as you knew there was nothing we could do about it. We do appreciate the comment regarding the room as we do strive to provide a well-kept unit for ourselves and our renters.

Thank you for the review! Please note we have done a refresh of kitchen and cooking supplies prior to ski season. There should also be a new stool in the bathroom that could be used for the taller cabinets in the kitchen or for children at the bathroom sink. For the newly opened deck, there is now a partition between our unit and the other unit. Deck furniture will be available starting in the spring season for all guests enjoyment.