6/10 – Acceptable
Lauren K.
18 oct. 2023
Points forts : Propreté, arrivée et emplacement.
Points faibles : Communication
Nice place but very unhappy with management- spend your money elsewhere
Upon arrival, I asked if the golf cart would be available while we were there and I was told it would be. We arrived Saturday evening and the internet was out, I contacted management Saturday night, figuring I would not get a response because of how late it was, which was fine. I called Sunday morning asking about it and they told me they would send a maintenance person out- he did not show up until Monday and was unable to fix anything. Sunday morning we went to the pool and was given the wrong pool code information before our arrival and had to get it from someone in the neighborhood. Also, to find out that the golf cart was unavailable while we stayed there as well. Even though I was told it would be. I called multiple times between Sunday and Wednesday about the internet issue and was told it was out of their control and could not do anything about it. I even went above and beyond calling the Internet provider(s) yes, two because I was told two different companies serviced the area, to try and get some help. Wednesday afternoon someone from the property management brought a hotspot for us to use, which was still lagging but it did work for the last day and half we were there. After our departure Friday morning, we did all the requests that were asked of us and I received a call asking where we put the hotspot, as if we did not leave it behind. Very unhappy.
Lauren K.
Séjour de 6 nuits en octobre 2023