Adventurous BHC 2bd/2ba Getaway

The guest told us we earned a 5 star review and from his review he seems over happy with the home. Our insurance company does not allow BBQ otherwise we would have one. As you can see from the review we will bend backwards to fix any issues that come up and we want all our guest to have a great stay.

Two days after the guest arrived she sent me a message telling me when she arrived the house was not cleaned. The beds were not turned, used sheets, used towels on the bathroom floors and garbage in the trash containers. I asked the guest why she waited two days to let me know. She responded that she was busy cleaning the home. I asked her to send me pictures and on her last day she send me pictures of a bed and one teach container with some garbage in it. She told me she has to buy a mop, broom and cleaning supplies. I asked her to send me a receipt for the items she bought and I would reimburse her. No receipt was provided. I also directed her to review the house rules and the check in instructions where it clearly says to look around the home to ensure there are no issues, if you find anything, send a message with picture. Her response is I did send a message and picture. I asked her she didn’t send them when she arrived and her response was I had to clean the home so I could stay in the home. I spoke with the cleaning staff. They confirmed they cleaned the home. I spoke with Giovani who is responsible to inspect the home before the guest arrives and everything was perfect. It’s unfortunate but this seems to be a new trend. Guest check in and then ask for a full refund because the home was not clean when they arrive. As you can see we have a system for ensuring the home is ready for when a new guest arrives.

Our Commitment to Your Stay We appreciate all feedback as it helps us continuously improve our guest experience. We want to assure all future guests that we strive to provide a comfortable, clean, and affordable vacation home. We understand that some aspects of a property, such as the surrounding neighborhood or noise from other residents, are outside of our direct control. However, we are always available to address any concerns you may have during your stay. We strongly encourage guests to reach out to us immediately if they encounter any issues, no matter how small. Our goal is to ensure you have a pleasant and seamless experience, and we can only address problems if we're made aware of them while you're on site. Your comfort is our top priority