4/10 – Médiocre
Lisa S.
15 avr. 2024
Points faibles : Propreté, arrivée, communication et exactitude de l’annonce.
Needs cleaning, strong odors, had some mix-up with our room.
Updated hours for check-out doesn't match website.
Very heavy odor in the check-in office and room which makes it feel like maybe covering something up but that I cannot be sure of just was a very strong odor.
Our room had a light not working, water damage on the floor boards, nightstand, etc. Not very clean space, it was tidy but I took pictures of what appeared to be mold/water damage and very dirty vents.
Staff also came to our room very early a few hours before checkout asking who we were, trying to clean the room and wanted us to come to the office though it was 9am. Checkout was updated to be 11AM I believe vs what VRBO says which I think is 12PM. One man helping did get it sorted out, but another staff member wasn't extremely friendly in the scenario with a lot of interesting looks though no words said. We were given a different room number and key card than what the system had, so it created confusion making them think we had switched rooms which caused for some not accusations but questioning of who we were and how we got the room we did so just felt uncomfortable.
Personally just due to cleanliness I wouldn't stay here again but with the room mix up and how it made us feel I personally would give it a pass unfortunately.
Lisa S.
Séjour de 1 nuit en mars 2024
