McCrary Country Cottage

Detailed instructions were sent through VRBO to Charles early the morning of check-in. He called to get instructions and I informed him that the information had already been sent. I told him that workmen would be there to repair a window broken from hail damage. He was concerned about safety issues, which I totally understand. I called the repairman again at 8:00 the next morning and they said they would be out as early as possible that day to replace the window. I immediately call Charles and told him that the window, per the repairman would be done that day. That is when he told me that he did not stay there the night before. I said I was very sorry and would refund him for that night. I text him the moment I knew that the repairs were done. ( about 1:00 that afternoon). The house was secure. I did not know until later that he chose to not use the cottage. His booking was for 3 nights and a refund was issued for the one night that the window was broken. I communicated all the information as it was happening.