10/10 – Excellent
Barb U.
29 nov. 2023
Points forts : Propreté, communication, emplacement et exactitude de l’annonce.
Points faibles : Arrivée
OUR STAY
We enjoyed our stay at Albatross Villa, though we did encounter a few issues. The property manager, Don, was very responsive and helpful.
1) We couldn't get the microwave to work the first night. After we got it to turn on, it only lasted a day before it quit completely. The property manager brought us a small tabletop model that got us through the rest of the week.
2) The pool water wasn't warm on arrival. With the help of Don & pool maintenance man, we got the setting changed but it was another day before the water was warm enough to use.
3) Several other issues we encountered reflected a lack of attention to detail that could be avoided by a checkoff process prior to the guests' arrival.
*There was only one extra garbage can liner for the kitchen. We expect that only a starter supply of paper products is typically provided, but waste can liners shouldn't be the guests' responsibility.
*One of the TV remotes had no batteries.
*The lightbulb in the front yard carriage lamp was burnt out; Don replaced it. This lack of illumination posed a real fall hazard: uneven ground, several 2 in-diameter tree limbs lying on each side of driveway, several sm ground solar lamps were either not working or lying on their sides on the ground representing a real tripping risk.
*The kitchen had adequate plates & silverware but decidedly less cooking utensils than any other house we've rented over the past 3 decades.
We suggest install of grab bars for least 1 bathroom
Barb U.
Séjour de 8 nuits en novembre 2023
