We rented this home for my daughter’s 9th birthday. Communication became difficult before check-in; my request for an earlier check-in, even for a fee, went unanswered. Upon arrival, entry was easy, but we immediately noticed cleanliness and maintenance concerns. Although the interior was nicely decorated, there was visible dust, trash, and debris throughout, particularly on the patio. The patio furniture was broken, an empty can was on the floor, pool floats were deflated and stored in a shack, and most importantly, the pool was visibly dirty. The children were disgusted and did not want to swim. I contacted the area manager, provided photos, and was told the pool would be cleaned before our planned Saturday pool party. We were also instructed to operate a pool cleaner, which we did not feel comfortable doing without proper instructions due to the risk of damage. The pool was never cleaned, and we received no meaningful update or explanation. As a result, our planned pool party was canceled. Additional concerns included an incorrect lock code for the children’s bunk-bed pullout and significant dust underneath the bed. We also found small fly-like insects in the bedroom, forcing me to sleep on the couch the second night. The mattresses were also extreme hard and uncomfortable. , we were extremely dissatisfied. The property was not adequately prepared, and the cleanliness, maintenance, communication, and unresolved pool issue significantly limited our use of the home.