Spacious Townhouse minutes from Village and Slopes with shuttle to mountain

Hi Allyson. I’m so sorry that you had this issue as this is the first time that I have heard of it. I can only imagine due to the extreme cold that somehow maybe the whole water flow system and the boiler were maybe not working 100%. I’m glad you pointed this issue out to me and I will have it checked. Thanks again for staying with us. Hope to see you again patricia.

Thank you 🙏 thanks for booking hope to welcome you back sometime in the future

Dear Leesa, Thank you for sharing your feedback. I’m sorry to hear that your stay did not meet your expectations, and I appreciate the opportunity to address your concerns for future guests. When you initially booked the property, there was no mention of your elderly father or your cousin’s recent knee surgery. After you requested to change the dates of your stay, I gladly accommodated that request and moved your reservation. It was only after this change that you mentioned your father and cousin would be joining you. Since the townhouse is a triplex with stairs leading to the bedrooms, I assumed, based on the detailed listing and photos, that you were aware of the layout. I also want to clarify that you communicated with my property manager, Sue, who responded promptly to your concerns. Sue explained the layout and confirmed that it was clearly shown in the listing. Additionally, I would like to point out that there is a bathroom located on the ground level with no stairs, so access to the bathroom and moving around should not have been an issue, as mentioned in your review. Although our no-refund policy is clearly stated, I offered a 15% discount as a goodwill gesture, which amounted to $115, in hopes of helping with the situation. I must respectfully deny the claim that I was unresponsive. I made every effort to communicate and resolve the matter. For future guests, I encourage you to review the property details carefully, especially if there are mobility concerns, as the townhouse does have multiple floors. I appreciate your understanding, and I hope you were still able to enjoy your time in the area. Best regards, Patricia

Thank you Manny! It was a pleasure hosting you and your family and we look forward to welcoming you again in the future. Glad you enjoyed your stay and Thank you for taking such good care of our place.