Mesquite Manor ~ Near Dallas • Holiday Getaway • Garage • BBQ • Yard

Dear Sigil, Thank you for sharing your feedback. We always aim to provide a comfortable and enjoyable stay for all our guests, and we regret that your experience did not meet your expectations. First and foremost, we want to clarify some points raised in your review. The neighborhood where our property is located is a safe and welcoming area. For added peace of mind, we have security cameras installed outside the house, which many of our guests have appreciated. Your safety and comfort are our top priorities. Regarding the door locks, they are in proper working order. The additional chain lock you mentioned was installed to comply with Mesquite rental inspection requirements, and it functions correctly. We apologize if there was any confusion around its use. We also want to address the mention of a septic tank. Our property is not on a septic system; it is connected to the city’s sewer line. We kindly ask all guests not to flush feminine products or wipes to prevent plumbing issues—a common practice not just in Texas, but everywhere, as these items can cause clogs and damage to the system. Concerning the hot water issue, we’ve never encountered problems before and have hosted numerous guests without any complaints. After investigating, it appears the issue was related to improper use of the water heater settings. We encourage future guests to reach out to us immediately if they encounter any difficulties, so we can assist promptly. Lastly, when you mentioned a cigarette smell, we responded immediately and provided air fresheners as a courtesy. During our conversation, you mentioned having a heightened sensitivity to cigarette smells due to past experiences. We take cleanliness seriously, and no smoking is allowed inside the house to ensure a fresh environment for everyone. We appreciate your feedback, as it helps us address guest concerns and improve our services. We hope that future guests will continue to enjoy the safe, clean, and comfortable experience that we strive to provide. Warm Regards, -Jiovanny and DeLaney