Villa incroyable - Proche de Disneyworld

Thank you so much ! We look forward to hearing from you back.

Thank you so much Jennifer ! It was a pleasure to have you and your party as guests ! Come back anytime ! Virginie

Thank you ! Hope to welcome you again. Virginie

Thank you Kijon. I'm glad you had a good time here. Come back anytime ! Virginie

Thanks for your review ! We'd love to welcome you again next year ! Virginie

Thank you for your review. We always appreciate feedback from our guests. Thank you also for pointing out that the house is as shown on the pictures and in a quiet neighborhood. Regarding the cleaning issue. Unfortunately sometimes problems arise and due to a non scheduled late check out of previous guests the cleaning has been delayed. The cleaning lady was also delayed and she gently came back later and as soon as she was able to clean the house and by the quickest possible way. Indeed she was already cleaning when you requested me to contact you immediately. While I was speaking with your husband I could have explained the reasons of this situation if only I had been able to speak to him. Your husband was so angry and constantly shouting on the phone telling me I would receive a bad review if I didn't accept to refund a substantial amount. I said I would contact you after the end of your stay because I wanted to make sure that everything else was to your satisfactory during your stay. Until then I didn’t hear back from you until midnight on your check-out day when you informed me you wanted the money back and that a formal complaint had been left with VRBO. At that time I was disappointed as I was considering refunding you the cleaning fee which was obviously not to your satisfaction although the house had been cleaned in a timely manner. We have been working for years with our property management company to our entire satisfaction and we have been able to rely on them any time and in any situation. The proof is when I called your husband on the check-in day he informed me he had been speaking with them a few minutes before. Even on a Sunday afternoon. Thank you for counting the towels. A new lot of it has been added and also a lot of washcloths. An extra sheets set for each bed (and even two extra sets for kids beds), are in each room closet but maybe you didn’t find them. Regarding all other items not provided: the cleaning team provides a basic starter set and as stated in the listing, an additional welcome pack can be provided against a fee.