8/10 – Bien
Michelle C.
3 juin 2024
Points forts : Propreté, communication, emplacement et exactitude de l’annonce.
Points faibles : Arrivée
Quick stay in Charlotte
Came in for one night to attend a concert at Bank of America stadium. The good: Very clean, cute welcome basket, apartment was well stocked with toiletries, TP, paper towels, coffee/supplies, etc. The beds were comfortable. About 1.1 miles from BOA stadium. The not-so-good: I didn't get the check in code until an hour before I arrived. The entire arrival/check-in process was complicated. It would have been nice to have all information in one notifcation so I wasn't hunting for it and trying to make sense of it all upon arrival. I had one email that had the address, parking and security fob info, another for apartment code. Upon arrival the the parking deck is tight and we had to turn around a couple times searching for correct level and the right elevator that the security fob was at, then park on another level. Apartment was on yet a different level. Had one code to enter parking garage, one for lockbox containing the security fob, then another code for apartment door. PLUS, there were about 30 lockboxes to search through to find the right one. It was a complicated unavoidable process, but I think having all of the codes in one email instead of getting part the day before and the remainder an hour ahead of arrival (while driving to destination) would have been helpful. I could have familiarized and prepared myself better. Maybe list out all of the codes needed and the order they are needed upfront.? And definately needed to get all the info sooner.
Michelle C.
Séjour de 1 nuit en juin 2024
