Traverse City Winter Home w Game + Hot tub, Pet OK

Thank you for your feedback. We're sorry to hear that your stay did not meet your expectations. We’re glad the check-in process went smoothly and that you found the kitchen clean and the garage convenient. Our team takes pride in maintaining a clean and functional space for all guests. Regarding the kitchenware, we do provide a standard set of utensils and cookware suitable for most short-term stays, but we understand that needs can vary, and we’ll certainly review what additional items might be helpful to future guests. As for the bathrooms, while our home is not advertised as ADA-compliant, we appreciate the suggestion about grab bars and will consider this as we make future upgrades. The exterior of the home is regularly maintained, but we understand that wear and tear can occur over time. We've already scheduled updates to improve the outside appearance further. While we’re disappointed by the 1-star rating, we genuinely value all guest feedback as it helps us continue to improve. We hope future guests will consider both the positives and the context in your review when making their decision.

Thank you for celebrating your 25th anniversary with us! We're so glad the home provided a comfortable and spacious setting for your family gathering, and that you enjoyed the layout, amenities, and pet-friendly environment. We appreciate your feedback about the dishes. We’ll take note and ensure everything continues to be checked thoroughly so guests have a smooth experience from the start. Thanks again for your kind words — we’d be happy to host you again in the future.